@FlySWISS I am at Heathrow airport and still here following a flight I was booked in yesterday. Waiting still for luggage which am still waiting for your team to send to the baggage area. This has now been over 15 hours please help
@eurowings I am at Heathrow still at 18:44 after being bumped off your 9:45am flight to Stuttgart. Now been put on flight to Stuttgart via Zurich overnight. Your service is saying I caught my direct flight which I didn’t and your call centre saying same !!!
@British_Airways Sound not working for entertainment system seat 6F. Have tried 2 headphones so it’s not the headphones but the audio system on the seat.
Flight 288
@British_Airways Ok thanks Natalie, along with, I suspect everyone else, I have not trawled through the website to find small print nuggets that explain you might not get what your advertising I will get for my money. Thanks for the link and will wait to see how rest of the experience pans out.
@British_Airways As you say it is a poor experience so far which I have paid handsomely for services I have not received. Please let me know where this leaves me on that aspect?
@British_Airways Please can you confirm if there are maximum timelines that airlines within UK or EU must work towards to review expenses claims or cancelled flight claims?
@British_Airways I flew with you in March. I still have not had refund of the hotel and food due to cancellation of flight that meant I had to fly the following day. Also no feedback on the compensation claim.
@British_Airways Hi David, what would be considered an acceptable time frame by BA for response please and what is the official guidelines for when a response is required at the latest for official flight cancellation refunds by the regulators?
@British_Airways I have been given a case number back in March. I have since chased your customer relations team on 2 occasions and not had any courtesy of a single update response.
@British_Airways just got on your flight from JFK and seat not cleaned. The staff words were that it was very unpleasant. I even had to lay the seat flat and zip it together. The staff using some hand wipes to get it in better shape but clearly the plane not being cleaned fully.