Train no 01482 is already late by 4 hour. Its standing at Platform since last 2 hour and not starting causing more delay. We have connecting Train which is missed. Kindly Check. @indianrailway__@RailwaySeva@RailMinIndia@ECRlyHJP
@SwiggyCares@SwiggyCares I am not getting how it is making sense to you that a customer will order and will ask for cancellation when cancellation charges is equal to the order amount. @jagograhakjago@Swiggy
Recently we ordered from swiggy and due to some reason payment failed but order got successful π.They sent the order and theteafter order got cancelled and cancellation charge added. A 2 way loss for end user. What a great user experience by Swiggyπ #Swiggy#Zomato#Fraud#Hyd
@SwiggyCares@SwiggyCares As told earlier, once it navigated back to order page, there were no cancellation timer shown as it seems it might get stuck on payment page for more then 60 sec waiting for the status
@SwiggyCares@SwiggyCares@Swiggy Please note that COD order was not placed by customer. How come you can place an COD order from your own. Please share the data/record if you have any in support of your statement.
@SwiggyCares@SwiggyCares but why end user will be penalised with the cancellation charges If there is no issue with the user end. Please check and do the needful.
@Swiggy@jagograhakjago
@SwiggyCares 2.) Seems payment status took longer time then expected, we didnt see cancellation timer once moved backed to order page.
3.) Suspecting of any payment failure, I already contacted Help Center and got a reply saying we didnt see any payment failure.
@SwiggyCares Hi Team, Please investigate the issue keeping in mind the below points as well :
1.) Why order was successful If payment got failed ? You should have cancelled the order If payment is failed. That should be the expected behaviour ( is it some kind of Technical glitch ? π€)
@SwiggyCares Order #168190549401031β¦ could you please check it. I am not getting how come order got successful when payment is failed and you cancelled the order later and cancellation charge is added and that too is equal to the order amount.