bran

IG: brandemonet

[bran @bran_mf]

Finally got my luggage @AmericanAir ... shame on you

[bran @bran_mf]

@detailofevents @AmericanAir @CDCgov Not to mention he slammed the gate door behind me and walked up behind me and said you lucky I don’t hit you because I told him he was being an asshole over nothing and tried to get the flight attendant to kick me off the plane and I wasn’t going for it. But no one did anything

[bran @bran_mf]

@AmericanAir you say all this stuff about Covid but had hundreds of people waiting in a plane for hours coughing and taking off their mask and then even more people inside the airport waiting but couldn’t offer us no water or food ? Just a 12.00 food voucher for the next day...

[bran @bran_mf]

@detailofevents @AmericanAir @CDCgov My carry on second zipper was unzipped and I literally watched him let a couple take 5-6 carryons on the plane and he told them he was going to turn a blind eye but when I stressed to him I was exhausted due to the delay and I would zip my second zipper on the plane he was rude

[bran @bran_mf]

@detailofevents @AmericanAir @CDCgov Wow. I can’t believe that. I’m so sorry you guys went through this too, it’s a shame we spend money with these companies and they don’t even value us. But this is. My last time flying with them: like the gate keeper Ross yelled at me and said FLY DELTA NEXT TIME b/c...

[Erin doody @Erindoody1]

@AmericanAir @bran_mf I had the exact same experience and have been reaching out to you, but you have not offered to help me or asked for details of my flight. What’s going on here?

[bran @bran_mf]

@Erindoody1 @AmericanAir No one reach out to me once I gave them my information. They don’t care about none of the emotional distress they have caused any of us and it’s sad

[bran @bran_mf]

@AmericanAir Do you realize that NONE OF THIS HAPPENED

[bran @bran_mf]

@AmericanAir I know I had to find out from the baggage service guy

[bran @bran_mf]

I am literally exhausted and drained and this was very depressing and traumatic experience and yet I still have ANOTHER HOUR to wait for my luggage because your company put my luggage on the wrong plane @AmericanAir .. so FYI I will not get home for 48hrs after my scheduled time

[bran @bran_mf]

@AmericanAir And how can I trust this company to do anything right when you couldn’t even get my luggage on the right plane after all of the chaos

[bran @bran_mf]

@AmericanAir I CAN NOT GO HOME BECAUSE MY HOUSE KEYS ARE IN MY LUGGAGE

[bran @bran_mf]

Do you think pregnant women were okay like that? Because the answer is NO. @AmericanAir

[Patrick Sullivan @sullivangolf]

Update...finally got home 24 hours later!

My luggage apparently wasn't able to move 15 gates in my 2 and a half hour layover in Dallas.

Keep up the good work @AmericanAir!

[Patrick Sullivan @sullivangolf]

Really? You have one agent handling hundreds of people...

[Patrick Sullivan @sullivangolf]

Ended up being over 7 hours. It was bad. Had hundreds of people in line and only one agent to talk too. I understand bad weather everything else is inexcusable.

[bran @bran_mf]

@sullivangolf @AmericanAir Hey what was your flight number ? I was on 1401 and I’m still NOT HOME

[bran @bran_mf]

@AmericanAir every person I spoke with in your customer service department refused to help me

[bran @bran_mf]

@AmericanAir we were held on the termac for hours with no food or water. Do you realize that pregnant people were on the plane ? Because your own Flight attendant advised us that your company did not care about the people needing medical attention that needed to get off the plane