Brian Scanlan

I work at Fin.

[Brian Scanlan @brian_scanlan]

@DavidNewell95 Is it just me or is Claude Code repeating large blocks of its output?

[Eoghan McCabe @eoghan]

Two months ago, we announced Apex 1.0, the world's first proprietary CX model that beat all foundation models on resolution rate, latency, and cost for customer experience use cases. No other company, whether new startup, or incumbent has since released anything comparable.

Today, we release a further brand new model called Apex Flash. A smaller model with high performance, but specifically designed to be even faster. There are instances where you're happy for a model to take its time, but in many cases, time will always be of the essence. That's where our new model comes in. And tomorrow, we're announcing our first major new product that runs on Apex Flash…

[Brian Scanlan @brian_scanlan]

@fingalpimpernel Yeh, I’ve seen this before. Reposting ancient content for rage bait/ likes.

[Brian Scanlan @brian_scanlan]

@shelliefitz Worse, people remember and use a few and then get stuck using them long after the harnesses/models have moved on.

[Charity Majors @mipsytipsy]

i wrote a post about the growing divide between AI skeptics and AI enthusiasts.

wins and costs are both real, but too often fall on different groups of people. when you're only experiencing half the story, it's too easy to write each other off.

https://t.co/qtjrOJA6a0

[Brian Scanlan @brian_scanlan]

@dehora A draw was the correct result!

[Brian Scanlan @brian_scanlan]

@fingalpimpernel Una was young in the nineties. That’s all that’s going on here.

[Ben Schaechter @Bensign]

3 months from now:

Excited to share we are septupling down on our stake in Anthropic which is raising 10 quadradrillion at a kazillion dollar valuation.

We first invested 13 days ago in their Series N. We're very excited to support them into their Series W raise today.

[Brian Scanlan @brian_scanlan]

@DanielLockyer perl remains undefeated 💪🐪

[Markham Nolan ☘️ @markham]

When @darraghcurran @brian_scanlan @clairevo and @gregolsent ran a webinar on our @fin_ai 2X productivity journey, the Q&A cup ranneth over.

So they answered all 72 questions you had & here they are. It may be the longest blog post ever published in @intercom / @fin_ai history.

[Brian Scanlan @brian_scanlan]

@DanielLockyer You should see the S3 utilisation graphs every day/hour/minute boundary :)

[Emily Ross @emilyross]

@brian_scanlan Did you just say the quiet part out loud? That's not just a post.
It is a rallying cry for our generation, Brian.

[claire vo 🖤 @clairevo]

@brian_scanlan User asked for some ideas to brainstorm. I'll search the context available in local files, so I give them a sharp list of actionable products, not a generic list of ideas.

[Brian Scanlan @brian_scanlan]

That is a genuinely game-changing opinion. Let's work together to figure out next steps. Should I proceed to brain-storm some options, or do you have other ideas in mind?

[claire vo 🖤 @clairevo]

This is one of my favorite eng acceleration stories and I’m so psyched to talk tomorrow AM with the team that pulled it off. Come hang!

👇

[Fin @fin_ai]

Most engineering orgs are experimenting with AI. We bet the entire company on it, and hit our 2x productivity goal 3 months early.

Join us on May 19 for a live session where Fin CTO @darraghcurran, Principal Engineers @brian_scanlan and Kesha Mykhailov, and special guest @clairevo break down how Fin’s ~500-person R&D org:

• Shifted to agent-first engineering
• Got 95% of PRs running through Claude Code
• Cut defects by 55%
• Shipped 2x more product changes at nearly half the cycle time

You'll hear about the messy middle nobody talks about – uneven adoption, code quality dips, the human bottlenecks that mattered more than the technical ones, and what they'd do differently.

Register at the link in the replies.

[Brian Scanlan @brian_scanlan]

Register here:
https://t.co/QmeWWTDnec

[Brian Scanlan @brian_scanlan]

We're going to spill all the beans next week. Myself and @darraghcurran (and some special guests!) are doing a webinar about our use of AI and how we 2x'ed R&D at Intercom. We'll be going deeper than we've ever gone before :) - link in the comments, as is tradition.

[Brian Scanlan @brian_scanlan]

@BeatrizGietner @TheStalwart @UlyssesInc @Willob yes

[Brian Scanlan @brian_scanlan]

@bigmonsterlove I like to think that it's not a coincidence that both myself and our CEO are from County Fingal.

[Brian Scanlan @brian_scanlan]

Excited to announce my new role. Looking forward to the future!

[Fin @fin_ai]

Today we announced that our company, Intercom, is changing its name to Fin | @Fin_ai.

It's a big change, and our CEO @eoghan explains exactly why we've done it.