Brightback

We automate customer retention for subscription businesses.

[Brightback @BrightbackIO]

📢 Excited to announce that Brightback has joined global #subscriptionmanagement leader, @chargebee !

The association will enable businesses to increase #customerloyalty & LTV while decreasing churn and optimizing revenue.

Read more here - https://t.co/dz7fRjs1Cf

#SaaS #News

[Brightback @BrightbackIO]

Q: How many different offer or experience treatments should you be testing at the point of cancel?
A: It depends.

We built a calculator to take care of the complex math for you. https://t.co/iMnz2RHmnM

[Brightback @BrightbackIO]

Before Brightback, visual communication company Powtoon had an 8% customer save rate at the point of cancel.

With Brightback, 13% of customers are saved—a 63% increase!

Read the full case study ����
https://t.co/0li71NKYem

[Brightback @BrightbackIO]

"Identify which offers work best for your customers AND for your business. Look at the whole picture of metrics, not just highest accepted offer. Offers need to work for both groups, the customer and the business to drive retention."
— Adrienne Bouchie, Freshly #SubscriptionShow

[Brightback @BrightbackIO]

Freshly launched a 3 phase approach for testing an online cancel flow:
Phase 1⃣ - Test offer categories
Phase 2⃣ - Test offer strengths within a category
Phase 3⃣ - Target offers to specific offers

#SubscriptionShow @SubInsider

[Brightback @BrightbackIO]

Online retention program goals:
✔️ Prove cancel flow performance by A/B testing in-house cancel flow vs. Brightback
✔️ Optimize offer & page deflection via sequential, multivariate testing

#SubscriptionShow @SubInsider

[Brightback @BrightbackIO]

We're on in 15 minutes. Find out how Freshly turned cancellations into cash with automated customer retention. #SubscriptionShow

[Subscription Insider @SubInsider]

Join us at 2 p.m. EDT for a session with @BrightbackIO and @freshly who will discuss the Customer Retention Playbook - How Freshly Turns Cancellations Into Cash. #subscriptionshow https://t.co/dzoU6Os6My

[Brightback @BrightbackIO]

Hey #SubscriptionShow: you deserve some self-care.

So, we're giving away goodies from awesome Brightback customers!

Enter now ▶️▶️▶️ https://t.co/7HnjLshLmR @SubInsider #SubscriptionShow2020

[Brightback @BrightbackIO]

We're sharing the customer retention playbook you need!

Join us and our customer Freshly at @SubInsider's #SubscriptionShow tomorrow at 2 pm ET / 11 am PT.

Still need to register? Use code BRIGHTBACK30 for 30% off your ticket.

Session details: https://t.co/j2tMaJ6Yik

[Brightback @BrightbackIO]

We ❤️ subscription companies.

That's why we're giving away some subscription self-care at #SubscriptionShow!

Come chat at our booth or enter to win: https://t.co/7HnjLshLmR

@SubInsider #SubscriptionShow2020 @KGSexton

[Brightback @BrightbackIO]

Hey #SubscriptionShow, want some subscription self-care?

We're giving away goodies from Brightback customers! Come stop by our booth in the exhibitor hall or enter here: https://t.co/7HnjLshLmR

#subscriptionshow2020 @SubInsider @KGSexton

[Brightback @BrightbackIO]

#SubscriptionShow2020 is kicking off 10/5...

And we have a 30% off promo code for you!

Use BRIGHTBACK30 to get discounted ticket, and see @Guy_Marion and @getfreshly's Adrienne Bouchie talk retention strategy on 10/13.

Register: https://t.co/nKNPktiG5T

[Subscription Insider @SubInsider]

Get great insights from @BrightbackIO and @getfreshly on customer retention during Subscription Show 2020. #subscriptionshow #retention https://t.co/u07FDWggGF

[Brightback @BrightbackIO]

When your customers hit cancel, how can you help them stay?

Think discounts, extensions, support and more.

We're breaking down 6⃣ offer categories to choose from for your customer retention strategy 👇 https://t.co/cVZ7vitQxC

[Kathy Greenler Sexton @KGSexton]

Join us for an exciting session at Subscription Show 2020 with Adrienne Bouchie of @getfreshly and Guy Marion of @BrightbackIO who will discuss #subscription #retention. Reserve your spot today! #subscriptionshow https://t.co/TvjPb03yxD

[Brightback @BrightbackIO]

We have someone we'd like you to meet ✨

Say hello to Experience Manager!

We want you to create beautiful, high-performing cancel experiences that make your subscribers want to stay. And now you can.

Learn more: https://t.co/GUyb2itysV

[Brightback @BrightbackIO]

⏰ Time for some re-invention

@taralach breaks down how the streaming industry can sucessfully navigate a post-Covid world. https://t.co/cEuQ6kGi5v

[Brightback @BrightbackIO]

Seeing your customer churn grow? Here's a list of 4 tactics you can use right now to help respond to customers and give them alternatives to canceling. https://t.co/q9Ght1SEU9

[Christoph Janz 🕊 @chrija]

https://t.co/djHyBwF6qX

When an @unbounce customer records a @useloom video to rave about @BrightbackIO.

#p9family

[Brightback @BrightbackIO]

Well, looky here. Brightback in the wild 👀