Erica Post

Muse, philanthropist, friend, dog-mom, outdoor enthusiast, travel nut, lover of beauty, critical thinker, project manager, wine connoisseur, and still growing

[Erica Post @brightbeaumind]

@AlaskaAir - on vacation and no one can find my luggage. Not the experience I was expecting when I volunteered my seat on my flight from SEA-LAX. @Delta has been providing real-time customer baggage tracking for years. #customerservice #ombudsman #baggage

[Erica Post @brightbeaumind]

@CNTraveler: charter flights without catering, “sold out” of complimentary alcohol/spirits on board, significant delays, fake “Covid bubbles”, consistent breakdowns in communication, and breach of contract. This company defies the definition of both expedition & luxury #ombudsman

[Erica Post @brightbeaumind]

@CondeNast, just completed #AtlasOceanVoyages #solareclipse tour and the company under-delivered by a vast margin. Would appreciate speaking to your team and setting the record straight on their capabilities for Antarctic adventures. #ombudsman

[Erica Post @brightbeaumind]

@CondeNast, just completed #AtlasOceanVoyages #solareclipse tour and the company under-delivered by a vast margin. Would appreciate speaking to your team and setting the record straight on their capabilities for Antarctic adventures. #ombudsman

[Erica Post @brightbeaumind]

@AlaskaAir I have spoken to central baggage twice. I have also been to the baggage office at MCO twice. And each side is pointing to the other. @AlaskaAir has made their mistake/error/damage my problem to fix. I have spent more than 2 hours trying to get resolution #help #ombudsman #gold75k

[Erica Post @brightbeaumind]

@AlaskaAir - MCO baggage office didn’t do their job last night and fill out ALL paperwork, Central Baggage’s “hands are tied”, and Customer Care can’t address baggage. I have a damaged bag (that I reported correctly at the airport upon arrival) and <2 hours to replace. #help

[Erica Post @brightbeaumind]

@mandolinlive @lakestreetdive Can’t access the livestream on the app or online for the June 6 show. OBVIOUSLY I need help. OBVIOUSLY I’ll die if I miss the show...

[Erica Post @brightbeaumind]

@CostcoTravel - Glad to see people traveling! Your website has been crashing and hold times are longer than an hour. Looking to book. Can you help?

[Erica Post @brightbeaumind]

3+ hours on the phone today and 6+ additional hours over the last month spent waiting for @Fidelity to answer what was a simple question; still didn’t reach anyone. I will be taking my business elsewhere and recommending my employer do the same.

[Erica Post @brightbeaumind]

Hey @Fidelity - what’s with the hours-long wait times for customer service? This has been going on for more than a month. Totally unacceptable. A customer’s business is hard to win and easy to lose... #CustomerSatisfaction #CustomerExperience

[Erica Post @brightbeaumind]

@Fidelity After 3+ hours waiting to reach someone today, and a combined additional 6+ hours over the last month without reaching a representative, I will be moving to another brokerage firm, and advising my employer to do the same. #toolittletoolate #byefelicia

[Erica Post @brightbeaumind]

@Delta I need to cancel a flight within the 24 hour reservation window for today and the in-app messenger was unsuccessful.

[Erica Post @brightbeaumind]

@sxsw @BreneBrown: No sound is coming through on the livestream

[Erica Post @brightbeaumind]

@BankofAmerica @BofA_Help Customer Service has connected me to non-working numbers that have automatically hung up twice, no resolution of my issue after 3 reps, 2 disconnects, and 35 min. What the heck?!

[Erica Post @brightbeaumind]

@wsdot_traffic What’s up with the slowdown on I-405N through the Renton S-curves up to S Bellevue?

[Erica Post @brightbeaumind]

@Delta I received incorrect information from your CS agents re Same Day Confirmed, and now am being told I must pay last-minute fare differences to change my flight. Can you help?

[Erica Post @brightbeaumind]

@jimmykimmel 👏👏👏 #oscars #metoo #timesup #equality

[Erica Post @brightbeaumind]

Thanks for the front row seat to the sunrise this morning @united! #mtrainier #pnw #SEA

[Erica Post @brightbeaumind]

@Delta Australia? Heck yes! #TouchdownDownUnder #Contest ✈️🌏

[Erica Post @brightbeaumind]

@MarriottRewards 14 #RewardsPoints

[Erica Post @brightbeaumind]

@MarriottRewards 1992 #RewardsPoints