brightcloudgroup

Bright Cloud is a UK Cisco CC ATP who works with leading channel partners to introduce next generation contact centre Products and Services

[brightcloudgroup @brightcloudgrp]

@TheAA_UK Sorry to hear @TheAA_UK . If the issues persist, give our experts a call and we'd be happy to look at your phone lines 🤓

[Comms Business @CommsBusiness]

✨Live from the #CommsBusinessAwards

We now move onto the Specialist Awards. First off, Contact Centre Vendor, sponsored by @NFONcom

With some exceptional entries into this category, the judges awarded TWO highly commended certificates. The second goes to... @brightcloudgrp

[brightcloudgroup @brightcloudgrp]

Press 1 for frustration: long wait times result in high abandon rates. Abandoned, missed and dropped calls are the 3 types of lost calls in a #contactcentre. Read why contact centres should be aware of them: https://t.co/k6tSgEJQea

#contactcentreexperts #contactcenter

[brightcloudgroup @brightcloudgrp]

Modern contact centres may have an array of communication channels, but how to provide seamless #CX across channels? That's when you need an #omnichannel approach.

https://t.co/tXWqsqJYn7

#contactcentre #customerexperience #customerservice

[brightcloudgroup @brightcloudgrp]

Now that #hybridwork is the new normal, video has become the number one channel for engaging communications. UC Today listed the hottest trends influencing video conferencing tech in 2022. https://t.co/Swz285U8Hv #moderncommunications #videoconferencing #UC

[brightcloudgroup @brightcloudgrp]

93% of contact centre agents feel technology is essential for creating a better #agentexperience. Empower your agents to deliver exceptional customer experiences with Cisco #Webex Contact Center. https://t.co/tRZp8x03yZ
#webexcontactcenter #ciscopartners #cxexperts

[brightcloudgroup @brightcloudgrp]

We couldn’t be prouder of Team BrightCloud for achieving Advanced Collaboration Architecture Specialization from #Cisco. Thanks to this new accreditation, our qualifications in #collaboration and #unifiedcommunications got even stronger 💪 Read more here:
https://t.co/ufQ3dEJMlL

[brightcloudgroup @brightcloudgrp]

We are kicking off 2021 with some positive news! We have been shortlisted in the ICT Enterprise Solution category at the upcoming @CommsBusiness #Awards. Good luck to all the finalists and looking forward to the big event on 19th January! #CommsBusinessAwards.

[brightcloudgroup @brightcloudgrp]

Last week we held our Christmas party at BrightCloud Group! We'd like to say a huge thank-you to Off Limits Group for helping to organise such a fantastic virtual casino night! Congratulations to Ian for your excellent gambling skills winning just under £1000 virtual cash!!

[brightcloudgroup @brightcloudgrp]

We are so proud of our clients at Arnold Clark for winning the Webexceptional Customer Experience Award from Cisco. This award recognises a company that uses exceptional customer experience tactics to create the best Contact Center story. Congratulations!

[brightcloudgroup @brightcloudgrp]

We're very excited to announce that we have been shortlisted for the Comms Business Awards 2020 - Enterprise ICT Solution (500+ users)!!
We are incredibly proud of the whole team here at BrightCloud Group.
If you want to know more about us pay us a visit!https://t.co/XZTooooQPg

[brightcloudgroup @brightcloudgrp]

Building on the success of CCBox Aloha, we've launched the latest version of our #customerexperience optimisation solution, CCBox v5.0 Lumières. CCBox Lumières enables all Cisco contact centres to utilise the suite of optimisation tools now in the #cloud!https://t.co/IAUZv7Nyy9

[brightcloudgroup @brightcloudgrp]

If you’re attending #CCCvirtual20 @CallCentreEx learn more about how our cloud platform BCSquared can deliver a contact centre overlay, with a choice of calling platform, into a complete cutting-edge #customerexperience solution. Read more here: https://t.co/yokAaPZBaM

[brightcloudgroup @brightcloudgrp]

Join us at the #CCCvirtual20 @CallCentreEx and discover how our cloud platform, BCSquared, uses three fundamental principles: Leading #Technology, #ContactCentre Expertise, and Managed Services helping businesses achieve #customerexperience objectives. https://t.co/itqKIU2TMX

[brightcloudgroup @brightcloudgrp]

What role will Contact Centre's play in the next normal? We look outside the contact centre, to the changes in society, culture and consumer behaviour to consider the real role contact centres will play in meeting the changing needs of consumers https://t.co/cEB9DntIYY

[brightcloudgroup @brightcloudgrp]

Introducing BCSquared. Our contact centre managed service cloud platform is here now for your whole cloud future! If you're on the journey, wondering if you should be or would like to discuss your options with BCSquared. Find out more here: https://t.co/ZgwL3E75GQ

[brightcloudgroup @brightcloudgrp]

The cloud is now. The decision is no longer to cloud, but which cloud and how soon. Home for your contact centre and unified communications. Get on board the journey to cloud with us from 1st June. For more information, please complete the form: https://t.co/e1bdEKc41Y

[brightcloudgroup @brightcloudgrp]

Like most people, we are working hard to keep up the team spirit, when we can’t be a team in the physical sense. So to keep things interesting, and in the name of keeping physically and mentally healthy we’ve started the BrightCloud Group #virtualfitness class. #teamexercise

[brightcloudgroup @brightcloudgrp]

Cisco Partners in Scotland&Ireland - join us for the partner update about collaboration with Cisco on 15th April. We'll be talking about our work with Cisco where we can help partners deliver Webex contact centre solutions to your customers https://t.co/UVuASAM2jL #Webex #webinar

[brightcloudgroup @brightcloudgrp]

Wishing you all a happy Easter from all of us here at Brightcloud. #happyeaster