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@Jeff61443546 Hi Jeff, we’re very sorry for your experience and the inconvenience caused to your trip. We’d like to review this further and assist—please send us a private message with your reservation details so we can take a closer look. Thank you for bringing this to our attention. – Dee
@timber7112 We are sorry to hear your experience with us has been less than positive. Please send us a private message with your reservation/rental agreement number, renter's name, relationship to renter (if applicable), and email associated with rental. -Bridget
@Ju2fan Hi Ju, sorry for the issues. We'd love to address this directly. Please DM your reservation/rental agreement #, renter name, relationship (if applicable), and email to better assist. -S.R.
@DigambarP Because toll systems are managed externally, all automated toll charges are sent to us directly from the tolling authority based on the vehicle's license plate or transponder data during the rental period. This will need to be disputed directly with the toll authority.
@csanz@schumi20101@online_adv7881 We apologize that you lost an item. Please DM/PM the reservation, rental agreement number, name on the rental, relationship to the renter, the renter's email address, and details of your experience for further review.
~SD
@SuzanneIsFree Please accept our sincere apologies for the compounding issues you faced at our ORD location. Please DM us your rental agreement number, name of the renter, your relationship to the renter, and the email that was provided for this rental so we can look into this. ~Rory https://t.co/9k4eKlggs1
@Lsavage884 Hello Lisa! Thank you for reaching out, we apologize for any issues that you encountered. Please DM/PM with the Reservation number, the renter’s name, your relation to the renter if applicable, and your phone number or email address. ~Susan
@bxlbobaggins Hello! Thank you for reaching out, we apologize for any issues that you encountered with your recent rental. Please DM/PM with the Reservation or Rental number, the renter’s name, your relation to the renter if applicable, and your phone number or email address. ~Susan
@Jpatrick717 Hi James, we’re very sorry—this is extremely concerning and not the level of safety we expect. Please send us a private message with your rental details, name, email, and phone so we can urgently review and assist. – Dee
@Taylnat Hi Neil, we’re sorry for your experience at SFO—we understand how frustrating the long wait must have been. Please send us a private message with your reservation details, full name, email, and phone number so we can review and assist further. – Dee
@chiragvartak Hello Chirag! We apologize for the delay in responding. We have checked your contract ad do find that is has been closed. We have emailed you a receipt to the email address on file. Please allow up to 4 hours to receive it. ~RG
@LisaGershwin Hi Lisa-ann, we’re sorry for your experience and appreciate you raising this. We agree proper recycling guidance should be provided. Please send us a private message with your details so we can review and assist further. Thank you for your feedback. – Dee
@haleyrose610 Hello Haley, we sincerely apologize that the location didn't have the vehicle you reserved. For further assistance Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). *Izzy
@CryptoGirly0 Hello! Thank you so much for taking the time to let us know that you plan to rent with us! We really appreciate you choosing to do business with us! Safe travel! ~Susan
@steeevieb22@Avis Hello Steve, thanks for reaching out. For further assistance Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). *Izzy
@natacha510 Hi Natacha, we’re sorry to hear about this experience and would like to review the cleaning charge. Please send us a DM with your reservation or rental number, full name, phone number, and the email on your profile so we can look into this. – Dee
@mkl4466 Hi Mike, we sincerely apologize for the delayed response and your experience. We understand how frustrating this is. Please send us a private message with your reservation details, name, email, phone, and a brief explanation so we can assist you as quickly as possible. – Dee