@darrenmason Hi Darren! We haven't had any reports about DNS outages. Are you able to reach out to our support team if you're having issues with our DNS so we can ask for your account information to investigate? You can find our phone number or chat link on https://t.co/wTZBuPlQCh.
@A__Bahkali Hello. We’re unable to provide technical/billing assistance via social media. If you need a hand, give us a call 24/7 at +1 (425) 274-4500 or click the orange ‘Chat’ button on the right-hand side of any page at https://t.co/olGfN5RazE to reach us via chat support.
@aleph_sars Thank you for reaching out. Please message us in our Direct Message with your Bulkregister Login ID and we can go from there to troubleshoot. We included a Direct Message link for you in this message. https://t.co/HkkVm7BMmO
@LolitaLinda09 Hi Cinthia, we're sorry to hear you had a bad experience with our Support team. If you want to DM your email address, we can reach out to you to hear more. https://t.co/HkkVm7BMmO
@LolitaLinda09 Hi Cinthia, we absolutely do send a 30-day notice for any of our migrated customers. It would have went to the same email address at which you received your one-week notice.
@woohair We do apologize for any issues that you experienced while calling our Customer Support line and any delays for answering your call. https://t.co/HkkVm7BMmO
@vomitHatSteve We don't allow customers to set their own TTL but we can make this change for you. To be clear this would be for your host records not your DNS servers. You can shoot a ticket following this article: https://t.co/dh5BOHsrgm and we can make the necessary changes.
@henrycobb Hi Henry, Is there something that our support team may be able to assist with? You can send and email describing your issue to [email protected] and reply here with the ticket # and we can help take a look to see if it is something that we may be able to help with.
@RalphLavelle Hey, we checked on the domain https://t.co/YF3j9NKNla's host records. Can you please add the same Address that you have for your www host name record to the hostname "@" record. Please give it some time for propagation after that and you should be good to go. Have a great day!
@RSouthern Hey, hope you are doing great. The error message that you are getting has to do with the account lock status. Can you send in a ticket at [email protected] using the account email address or Direct message us the account details so we can have a look. Let us know. Thank you.
@technologypro Hello Marc, at the moment we have no down server related issues. For the known issues, they all will be listed at the https://t.co/sM1BrclAxo page. Send us in a ticket as shown at https://t.co/O4vyzjeOJ3 should you have any specific issue. Have a great day.
@devhops We do offer live chat, which may be the simplest way to contact us at a time that works best for you, as our toll free phones are only limited hour support. Use the blue Help tab here to begin chatting. https://t.co/13WtUxIs6q
Or DM us for additional contact options. :] https://t.co/HkkVm7BMmO
@perhammer@SendGrid@gmail@DNSstuff@MXToolBox Let us know if you need any help! :) The most common problem is including the domain name at the end of a new entry in the "Host Name" field, because we already add that automatically.
@alexisthemovie Hi Alex, sincere apologies for the experience you had with our support team. It looks like we did get an email out to you yesterday confirming your request had been processed. Please let us know if you still need support for your account. https://t.co/HkkVm7BMmO