Cairo Amani

Career Strategist for millennial tech professionals, Tech nerd #customersuccess—💻

[Cairo Amani @cairo_io]

@USPS Throwing my package up the stairs like this is crazy work 😭😭😭

[Cairo Amani @cairo_io]

@CailaTess PC and I gave every one a virus. Or Norton did 🤷🏾‍♀️

[Cairo Amani @cairo_io]

@UberEats used to fight you over a refund. Now they just hand the money back like:

[Akita | Customer Success Software @Akita]

How to Break into #CustomerSuccess https://t.co/0AignuTfxP @cairo_io

[Catalyst @CatalystIO]

Which of you are enjoying working from home and which of you are liars?

#CustomerSuccess #ClientSuccess #CSM #CustomerSuccessManager #CustomerExperience #Tech #SaaS #Onboarding #Churn #Renewals #CRM #customersupport

[Catalyst @CatalystIO]

Email subject lines your CSM wants to send (but shouldn't)
😡 Renew or we’ll cut you off
😑 I don’t like talking to you but I have to
🙏 Please hire me
🙄 This is the nth time I’ve told you about this but I’m going to act like its new
😬 Sales oversold you but I can't say that

[Akita | Customer Success Software @Akita]

4 Things High Performing #CustomerSuccess Managers Have in Common https://t.co/tWdlQht8Xm @cairo_io

[Startup Boston @startupBOSorg]

#POV of our organizers getting inspired in a great early morning session with @cairo_io from @joinlane as she dived into hiring to launch your #startups #customersuccess team!

#inspiration #SBW2020 #StartupBos

[The Jobfather ® 🇯🇲🇨🇦🇬🇧 @TheJobfather__]

I made my decision to leave my firm @RobertHalfTech after a manager told me that I was submitting too many black people for roles in Tech. No one blinked an eye when most of the candidates my team submitted were Asian, South Asian or White.

But submit a few Black People and WOAH

[Akita | Customer Success Software @Akita]

This weeks roundup of great #CustomerSuccess content https://t.co/M58vuIEkQ8 via CS heroes including @cairo_io, @djthewriter and more...

[cindygallop.eth @cindygallop]

Ladies of the ad industry, when I tell you I want you to make an absolute goddamn fucking shit-ton of money, that's because the white men at the top already are - beyond your wildest dreams. (Also why I say the world will never be the same again, and that's a good thing)

[UserIQ @UserIQ]

It's not just about #customersuccess having a spot in leadership (that should be no-brainer). It's about making sure your customers have a voice at the highest levels of your business. 🗣📣

https://t.co/Its6uvBklR

[Cairo Amani @cairo_io]

@aprildunford Yes! I think consistency is a practice you can apply to anything once you’re good at it. So I’ll be picking a few things but in general I’m working on being a more consistent person holistically!

[Cairo Amani @cairo_io]

A snippet of working in tech as a #woc

[Tracy Chou 🌻 @triketora]

unrelated tweet that i am posting here for no reason, i got in trouble once for using the term “white male circle jerk” and it’s like the elephant you’re not supposed to think about but then you keep thinking about it

[UserIQ @UserIQ]

🙌 👏

[Nick Mehta @nrmehta]

Had dinner with a bunch of longtime #CustomerSuccess leaders tonight. We remarked that though we have much to do as a community, we've also come a long way over the last several years. If you want to do something big, you need to be patient.

[Cairo Amani @cairo_io]

@aprildunford Aiming for consistency this year!

[Cairo Amani @cairo_io]

What goals are you setting this year? #CustomerSuccess #CareerCoach https://t.co/EuS7KkSFl0 via @LinkedIn

[Cairo Amani @cairo_io]

Diversity in the workplace needs to be deliberate, transparent and requires a welcoming space.

[POCIT @pocintech]

“Yes, I’ve had an interviewer ask me why the Black kids sit at the same table. Yes, I’ve had a coworker ask me if Black people really are as smart as Asians. While these cases were disturbing, they don’t define my experience.”

https://t.co/mxYpYtb8hK

[CSM Practice @CsmPractice]

Looking to build a long-term career in customer success and wondering how to get started?

🎥 In this video, @iriteizips shares her number one tip for aspiring CSMs: industry expertise. Watch it to learn how to start your career in #CustomerSuccess!

https://t.co/FCd9NUZH2a