Jackie Calder

[Jackie Calder @calder_jackie]

@Finnair This will be my last post - I’m sure you will be delighted! My family and I would have loved this experience but Finnair ruined every step with no real remorse. Holiday plans ruined - no Northern Lights for us! Be aware they will cancel flights - even got refund wrong 😡

[Jackie Calder @calder_jackie]

@Finnair Well you won’t be carrying us! You ruined our holiday by changing our flights 3 times! ‘Sorry for the inconvenience’ was all we got -despite going to lose accommodation costs. Be aware Finnair do not care!

[Jackie Calder @calder_jackie]

@Finnair Surprise surprise! Response from from Finnair to my complaint that they do not give a stuff that they ruined our holiday and will lose out on accommodation already booked - not interested say Finnair - claim they your insurance. Another example of Finnair awful customer service!

[Jackie Calder @calder_jackie]

@Finnair If anyone at Finnair would like to have genuine feedback from a customer so they can learn how it feels to have their special holiday totally ruined - and totally dismissed - I would be more than happy to oblige

[Jackie Calder @calder_jackie]

@Finnair We have never felt so dismissed and undervalued as we have done with Finnair. From customer service not actually being in Finland, to emails to senior staff being ignored, to ‘sorry for the inconvenience’ being their mantra. Where is your conscience Finnair?

[Jackie Calder @calder_jackie]

@Finnair Why is it that Finnair happily took our booking in May 23 for Feb 24? Changed all flights so we now cannot go and they do not offer a PENNY in compensation?? We would like our money back for the interest you would have made on our money!

[Jackie Calder @calder_jackie]

@Finnair I emailed everyone I could including the CEO - no one did me the courtesy of responding. Usual corporate speak when responding today to my complaint (made 2+weeks ago). Please please be aware that if you book a flight with Finnair - they may change it and you are stuffed!

[Jackie Calder @calder_jackie]

@Finnair We have had a truly dreadful experience with Finnair. We are devastated and so disappointed. I even had to call again today asking for a complaint policy. Still not received. Be aware Finnair have no time for individuals and their concerns.

[Jackie Calder @calder_jackie]

@Finnair Please know that Finnair changed our flights 3 times for a special holiday in Feb 24. We now cannot go on the holiday - no compensation offered altho we will lose accommodation costs. If this message makes one person NOT book a flight with Finnair - result!

[Jackie Calder @calder_jackie]

@Finnair Nice - if you had not cancelled/changed our flights 3 times! Ruining our special holiday!

[Jackie Calder @calder_jackie]

@Finnair We would have loved to do that! But you changed and cancelled our flights 3 times we have had no option but to cancel. Your ‘sorry for the inconvenience’ still rankles. Still not heard back from CEO or customer service re my complaint!

[Jackie Calder @calder_jackie]

@Finnair Well this is not our experience. Booked 5 day holiday for Feb 24 - have had 3 changes to flight times - meaning we now cannot go. Finnair don’t care ‘sorry for the inconvenience’ and delay in responding to request for compensation. Poor show

[Jackie Calder @calder_jackie]

@SimonCalder Morning Simon. We would welcome your advice. Finnair have change our flights 3 times for our holiday in Feb 24 to Northern Lights. These changes mean we now cannot go. We paid upfront for accommodation which we will not get back - should Finnair not help? Thanks

[Jackie Calder @calder_jackie]

@Finnair We want FINNAIR to take responsibility for totally ruining our holiday and give us the money we have lost for accommodation - I am fed up filling in forms - someone needs to do the right thing and actually speak to me!

[Jackie Calder @calder_jackie]

@Finnair There is NO POINT in private messaging me - FINNAIR do NOT care how many times I fill out customer service forms (about 12 by now). I get the same response ‘you can get a fund - sorry for the inconvenience’. That is not the point. Our customer experience has been awful!

[Jackie Calder @calder_jackie]

@Finnair Finnair change your flights 3 times -meaning we now cannot go on our very special holiday and the reply is ‘sorry for the inconvenience’ - outrageous, cold hearted and dismissive. We will NEVER fly Finnair - but that will not bother them one bit as we are nobody to them!

[Jackie Calder @calder_jackie]

@Finnair So Finnair -you have made 3 changes to our flights for Feb 24 meaning we now cannot go on our special holiday booked May 23. We are out accommodation costs because of you. Will you do the right thing and help us? Be careful if you plan to fly with Finnair folks!

[Jackie Calder @calder_jackie]

@Finnair The recent change in flights means that we now cannot go on our holiday - how can it be that an airline change their flight times 3 times - we are devastated as this was meant to be a holiday for ‘special’ birthdays. Finnair could care less. Please be aware.

[Jackie Calder @calder_jackie]

@Finnair OMG Finnair have changed our flights again - the 3rd time for a 5 day break in Feb 2024 to see the Northern Lights l. Booked and paid for since May 2023. Do not book with Finnair - DO NOT BOOK WITH FINNAIR

[Jackie Calder @calder_jackie]

@Finnair Not if you book your tickets -and pay for them 9 months in advance. Your flights get changed with no sympathy or compensation whatsoever from Finnair. How lovely it would be to experience what Finnair are selling - except we won’t cos no one is listening to is!