FRASERS/Support Hub

You knew us at House of Fraser, Meet FRASERS, Shop online 👇

[FRASERS/Support Hub @caldt_]

We’re sorry for the inconvenience and the experience you’ve had. Please follow us back and send us a DM with your order details and contact information so we can look into this and provide further assistance.
@proudceltluce

[Lucy @proudceltluce]

@houseoffraser @houseoffraser HouseofFraser sent 1 poor Evri driver in a small car to collect 4 heavy pieces of furniture. Had to lift them myself despite a bad back! Now customer service won't respond or refund my £350+ and £50 delivery fee. Absolute disgrace. DM me to fix this immediately

[FRASERS/Support Hub @caldt_]

Apologies for the inconvenience, kindly follow us back and send us a DM with your details for additional assistance
@proudceltluce

[Lucy @proudceltluce]

@HouseofFraser sent 1 poor Evri driver in a small car to collect 4 heavy pieces of furniture. Had to lift them myself despite a bad back! Now customer service won't respond or refund my £350+ and £50 delivery fee. Absolute disgrace. DM me to fix this immediately

[FRASERS/Support Hub @caldt_]

We’re sorry about this and understand how frustrating it must be. Please follow us back and send us a DM with your order details. We’ll review the delivery status and do our best to get this resolved for you as quickly as possible.
@Roghana

[Roghana Rezwan @Roghana]

@houseoffraser sent several emails. Tracking says delivered when the airfryer was not delivered. Can someone reply.

[FRASERS/Support Hub @caldt_]

We’re sorry to hear about the issue with your delivery and refund. Please follow us back and send us a DM with your details so we can look into this and provide further assistance.
@Andy_Spence63

[Andy Spence @Andy_Spence63]

@houseoffraser need to speak directly with you as my delivery has been returned after missed deliveries but now no idea where it is and still waiting for refund

[FRASERS/Support Hub @caldt_]

Apologies for the inconvenience, kindly follow us back and send us a DM with your details for additional assistance
@ravinderangel

[ravinder @ravinderangel]

@houseoffraser @ravinderangel

Poor customer service from @houseoffraser

I ordered, have an email confirming order, when I login I cannot see my order

HOF50004500096628

Customers should be able to phone customer services. Email to too slow, web chat is a waste of time.

Help

[Stuart Noel @Stu4279]

@houseoffraser @lyndymcc70 Why do you ignore problems? I've been trying to get HOF50004000054797 resolved for days but I'm just getting stonewalled by you. Evri have admitted they've lost it, why are you refusing to deal with this?

[FRASERS/Support Hub @caldt_]

Apologies for the mix up, kindly follow us back and send us a DM with your details for additional assistance
@Stu4279

[Stuart Noel @Stu4279]

@houseoffraser Order HOF50004000054797 ignored by CS. Evri has officially emailed me admitting they lost the parcel, yet House of Fraser refuses to reply or refund me. Unacceptable service.

[FRASERS/Support Hub @caldt_]

Apologies for the mix up, kindly follow us back and send us a DM with your details for additional assistance
@halsallms

[Matthew Hall @halsallms]

@houseoffraser #houseoffraser
House of Fraser Group ‘Fraser’ deliberately rejected my refund without telling me and removed the labels to invalidate it. If that isn’t fraud and criminal behaviour what is?

[FRASERS/Support Hub @caldt_]

Apologies for the inconvenience, kindly follow us back and send us a DM with your details for additional assistance
@gxorgxxx

[GXORGXX @gxorgxxx]

@houseoffraser Literally just chucked loose in the bag so the packaging is destroyed. Why you didn't have used a box. Instead you've just ruined lots of gifts. The towels have multiple pulls in them. Aren't these things being noticed? I'm very disappointed👎🏼 #QC #QualityControl

[FRASERS/Support Hub @caldt_]

Apologies for the inconvenience, kindly follow us back and send us a DM with your details for additional assistance
@Echo_Zel

[FRASERS/Support Hub @caldt_]

Apologies for the mix up, kindly follow us back and send us a DM with your details for additional assistance
@Dangerous180

[Tim @Dangerous180]

@houseoffraser you've just sent me this text message.