@AmericanAir I’ve done this once after my original tweet about this SAME COMPLAINT a week ago and both your twitter response team AND your email complaint team have NOT provided a complete solution. Is it so hard to be allowed speak with an @AmericanAir rep that can help with this problem!?
Unbelievable. @AmericanAir failed to honor reserved seating, separating my nursing sister from her three infants. But now they refuse a full refund. Email correspondence is little help and theres no complaint department to call? And we were hung up on when we do call. Wth man.
Wow, so after specifically purchasing the front seats for our flight (because we were traveling with 3 infants and wanted to avoid bothering others) @AmericanAir did not respect our seat purchase and sat us randomly. Now it’s impossible to call them while outside of the U.S. smh