AI phone + chat agents that answer every call, book appointments and qualify leads 24/7 in 57+ languages. Live in hours, not months. Built in San Francisco.
@JamesMelville The bank branch example is right and the fix is not more apps. It is a phone number a human answers, or one that answers like a human and gets you to a person the moment you ask. The failure was never automation. It was automation designed to keep you away.
@mvanhorn The natural next hop: your agent talks to the business's agent directly instead of dialing a human. When both ends have one, the phone call is just a transport and the booking takes 40 seconds. We build the business side of that. Would love to test against your setup.
@andimarafioti Diarization is the missing piece for inbound business calls too. A patient calls a clinic from the car, a kid in the back seat says something, and the agent thinks it was interrupted. Knowing who is speaking is the difference between a booked appointment and a confused apology.
@Cointelegraph The detail to watch is which calls needed a person. From the receiving end it is rarely the AI talking. It is the business that never picked up, the phone tree, or the 10 minute hold. The contractors were compensating for small business phone systems, not for the model.
@BackseatVC@link Phone calls is the one on that list where the other side is not ready. Every agent can now dial. Almost no business can pick up with an agent of its own. That asymmetry is a company, and it is the one we are building.
@sellsglass Love this. Next step is removing the relay entirely: the agent answers the call itself, pulls an open slot from Jobber, books it and texts the confirmation while you are still on the ladder. Happy to set that up on your actual number so you can test it on real calls.
@GuyDealership@PodiumHQ 40% unanswered matches what small clinics and home service shops live with too. The interesting part of the 87% is what the other 13% needs: usually a judgment call on price or a caller who is upset. Get that handoff right and the number keeps climbing.
@irentdumpsters Storm days are the whole argument for answering every call. The phone rings three times normal for 48 hours, the crew is on roofs, and every unanswered ring is a homeowner dialing the next roofer on the list. The shops that pick up on ring one own the storm.
@irentdumpsters The 20 second detail is the one that stings. A caller who waits 20 seconds and hangs up is a motivated buyer, and now a billed one. Two fixes work: a human who picks up every time during business hours, or an agent that picks up on ring one. Most shops cannot staff the first.
@RoundtableSpace 1.7% on a benchmark. The number that matters for a business phone line is WER on a caller in a truck reading out a policy number with the radio on. Leaderboard leaders fall apart there in ways the index never shows. Would love a noisy phone audio track on AA-WER.
@nparashar150 Nice build. LiveKit plus a booking tool is 80% of what a small clinic needs. The other 20% is the boring part: calendar rules, insurance questions, and the handoff when someone says they want a human. If you ever want to point this at real businesses, we run a referral program.
@drewcoffman@ElevenLabs Reception launching is good for everyone in this space. It tells every small business owner the category is real. The ones who then ask what handles insurance questions, EHR write back and a Saturday 7am booking end up talking to specialists. Rising tide.
@9to5Google@technacity First thing Pixel owners will discover: how many businesses can actually hold a conversation with it. Most small business lines end in voicemail or a menu. The feature is only as good as the other end of the call, and that end is changing fast too.
@TheCIOWhisperer One place ticket based MSPs quietly lose clients: the phone. An end user calls at 6:10pm, gets voicemail, and the ticket opened the next morning is already an escalation. Answering the line and opening a prioritized ticket in real time is table stakes now.
@luckwi Congrats. Voice is a different animal from chat: latency is a feature, interruptions are the norm, and the caller cannot scroll back. Curious what your team found hardest, turn taking or the handoff to a human? For us it was the handoff by a wide margin.
@marcusyul The human stepping in with full context is the line that matters. Deflection bots failed because the goal was keeping you away from a person. The new generation works because the goal is finishing the task, and a person is one sentence away. Same rule holds for a dentist's line.
@vivistac Cresta does this for enterprises with a thousand seats. The part nobody is marketing with Marshawn: the same experience now works for a 4 person dental office or a plumbing shop, which is where most of the phone calls in the country actually go.
@SarahPerezTC The question I would ask Google next: what happens when the business also has an agent. Both ends on AI is the endgame for bookings and reservations, and it is arriving on the business side faster than most people expect. Happy to share what that looks like from a clinic line.
@TechCrunch Agree, and it should go further. Say it is an AI in the first sentence and hand off to a person the moment someone asks. That is how we ship every clinic line. Disclosure is not a legal checkbox. It sets expectations, so the caller gets to the point and the call ends sooner.
@verge Now do the other end. A Pixel calls a dentist and gets voicemail, because the dentist is with a patient. The feature only works when the business side can also hold a conversation. That gap is where the next wave of adoption happens, and it is not Google that fills it.