Calum

Views my own, RTs ≠ Endorsement.

[Calum @calumpublic]

@FlyLoganair Hey! LM0594 - what’s the score given the aircraft hasn’t left JER yet? :)

[Calum @calumpublic]

@LNER I guess my question is, is it delayed?

[Calum @calumpublic]

@LNER Hey - what’s the score with 1S18 ex KGX? Am I better off getting 1N08 for YRK? :)

[Calum @calumpublic]

@LNER Shoutout to Nicola (NCL TM) on 1S18. She says she’s only been on the job a few weeks but is doing amazingly. Really personable, seemingly happy, and getting the customer service basics right!

[Calum @calumpublic]

@GNRailUK Hey, I’m supposed to get the 07:17 from Ely to Kings Cross. Advance ticket, GN only. This is showing as cancelled. Have you ticket acceptance or anything with GA? What should I do?

[Calum @calumpublic]

@TLRailUK Thank you!! Is this published anywhere//will LUL staff actually know? 🤯

[Calum @calumpublic]

@TLRailUK Hello! I see you’ve TA with GA between Liverpool Street and Cambridge. Have you got acceptance with LUL for KGX to LST?

[Calum @calumpublic]

@LNER …it’s the railway, we’ll always have a “should have done better”, “could have done this”, “why didn’t you do that?” - this is no exception but let’s also see the positive moments :)

[Calum @calumpublic]

@LNER Hey, I was supposed to be travelling 1E25/1L17 YRK-PBO-TTF. I’m now on 1E24 at YRK, will you guys pay for a taxi from SVG to TTF please? 🙏

[Calum @calumpublic]

@LNER …and genuinely being a lovely person (despite not really knowing how/when she’s getting home herself.)

Laura - proactive Train Manager’ing. Massive disruption; lots of annoyed customers. Happy face; proactive. Late off but basics done brilliantly. Thank you to both…

[Calum @calumpublic]

@Ilovecandy2012 … based on the information that LNER wouldn’t ask to hold the XC. The TM was genuinely trying her best for us.

[Calum @calumpublic]

@Ilovecandy2012 Hey, you’ll see I also reached out to XC. The TM phoned LNER Control to ask the question as she promised - from her tally there were 16 people trying to get to Ely/Cambridge on 1E24. LNER control refused to pick up the phone to XC. The TM advised the next best via SVG…

[Calum @calumpublic]

@LNER I’ve had a rant, I’m sorry - it’s not fair on you on the Social Media desk so I’ll leave it there 😌 Are you guys able to log a thank you to the crew if I pass details? ☺️

[Calum @calumpublic]

@LNER (2/2) … and arranged XC held 1L56 at PBO for us. It’s so frustrating that LNER Control didn’t even try to help. The TM tried to help (she’s amazing, massive kudos); LNER Control said no.

[Calum @calumpublic]

@LNER Hey - your control team didn’t want to ask XC to hold their 1L56… evidently too much to ask for? Unwilling to pick up the phone perhaps? Fortunately XC’s Social Media team are amazing… (1/2)

[Calum @calumpublic]

@CrossCountryUK Thank you. Absolute life savers.

[Calum @calumpublic]

@CrossCountryUK If you can confirm, I’ll let the TM on this know to advise everyone.

[Calum @calumpublic]

@CrossCountryUK You are absolute legends.

[Calum @calumpublic]

@CrossCountryUK Which service are you looking at? 1E24 currently DON 98’ late - which makes for a 22:19 at PBO assuming no further time lost/gained.

[Calum @calumpublic]

@CrossCountryUK 1E24 currently expected PBO at 22:19 so likely hold approx 5mins… pretty please? I want to make the last Norwich from Ely 😭