Cameron Smith

[Cameron Smith @cammysmith1987]

@HibernianFC FUCK YOU!

[Cameron Smith @cammysmith1987]

@virginmedia @jlowe04 Had to update it approximately 15 times since then? Maybe whoever is evaluating the issue needs retraining?

[Cameron Smith @cammysmith1987]

@virginmedia no internet in East Lothian, called customer service and was offered engineer in three days time 🤬👍 beyond useless!!!!!

[Cameron Smith @cammysmith1987]

@virginmedia @jlowe04 Ok so explain to me how your first observation gave a time of 19:20 on Monday and now the fix time is 18:00 today? 71 hours later?

[Cameron Smith @cammysmith1987]

@virginmedia @jlowe04 I have no problem with this but to continually push back the time by a few hours then be 4 days down the line with no fix is unacceptable, essentially you are deceiving customers!

[Cameron Smith @cammysmith1987]

@virginmedia @jlowe04 Extended? Extended would be once or twice, we are now on our fourth day. As discussed the service status page is meaningless, someone behind a desk plucking out random times?

[Cameron Smith @cammysmith1987]

@jlowe04 @virginmedia @virginmedia just of the phone with “customer service” genuinely clueless feed the same narrative “will be fixed by 6pm” that your customers have had since Monday! What a load of BS!! Customer service is the worst I’ve ever experienced!!! 🤬🤬🤬🤬

[Cameron Smith @cammysmith1987]

@virginmedia I have registered numerous times but have received nothing so far 👍

[Cameron Smith @cammysmith1987]

@virginmedia No put same details in, have to say the customer service here is non existent, 2.5 days with no internet is not good enough but the lack of communication totally unacceptable

[Cameron Smith @cammysmith1987]

@virginmedia Ok can you explain to me why the 2 times are different please on different platforms?

[Cameron Smith @cammysmith1987]

@virginmedia Also the link to the service status on here gives me a different time to the one on my regular search engine which would say to me I am correct that someone is picking random times to update this!!!

[Cameron Smith @cammysmith1987]

@virginmedia Can someone please tell me what the issue is in East Lothian and when it will actually be fixed? Sick to the back teeth of it constantly moving from day to day with no communication @virginmedia

[Cameron Smith @cammysmith1987]

@virginmedia Absolutely fantastic @virginmedia found out for myself that my broadband is now expected to be fixed by 10am tomorrow no communication from yourselves whatsoever, again 10am has absolutely no chance of being accurate just plucked from nowhere, customer service is shocking 🤬

[Cameron Smith @cammysmith1987]

@virginmedia Understand that but estimated time has gone from 09:00 to 17:00 how about someone qualified assesses the problem and communicates an accurate time of completion instead of just picking random times ?

[Cameron Smith @cammysmith1987]

@virginmedia Still not fixed the shambolic customer service continues 🤬👍

[Cameron Smith @cammysmith1987]

@virginmedia @virginmedia yes I have has now been deemed a network issue on your side so my technician appointment for 11th has been cancelled. The update stated that it would be fixed by 19:20 last night but your staff obviously couldn’t be bothered to fix so it was moved to 9am this morning

[Cameron Smith @cammysmith1987]

@spirestats @jkanalysis7 Get a life you fucking loser sitting behind your keyboard masturbating coz you got likes 😂😂😂😂

[Cameron Smith @cammysmith1987]

@spirestats @jkanalysis7 Nations that are liked more than England = everycunt including North Korea