Julie Ann

Passionate about Shoes, Dogs, Gin, Music and my boys. (Not necessarily in that order). This is my personal Twitter account.

[Julie Ann @jlowe04]

@virginmedia 14 times over 4 days is excessive push back times. Maybe just stop saying two hours every two hours? Be a bit more transparent and honest.

[Julie Ann @jlowe04]

@virginmedia So after 1 hr on the phone, told that there is a fault on the network, (who knew?) 😂 I’ve been assured that the service will be restored in 2hrs (that’s what the engineers are saying) if not they’ll send an engineer to my house. 😂 my house to fix a fault on THE NETWORK 😂😂😂😂

[Julie Ann @jlowe04]

@cammysmith1987 @virginmedia Have a look at the feed. It’s a complete waste of time contacting them. Email, text, they just keep saying two hours, it’s changed over 14 times in four days. Their system is broken. Don’t care about communication with customers.

[Julie Ann @jlowe04]

@Ravepenguin @virginmedia Nope they can’t. Waste of time contacting them.

[Julie Ann @jlowe04]

@virginmedia @Diplimaticslo 😂😂😂😂😂

[Julie Ann @jlowe04]

@virginmedia @keithwils @C23Gav 😂🙄

[Julie Ann @jlowe04]

@virginmedia what’s the source of the problem? Nobody knows 😂😂😂

[Julie Ann @jlowe04]

@virginmedia speaking to your technical services now, they quote the same texts, emails and are continually changing the times by 2 hours and five hours. Now being offered a technician to our home… don’t realise the whole area is down? 😂

[Julie Ann @jlowe04]

@C23Gav @virginmedia Worst customer service ever.

[Julie Ann @jlowe04]

@virginmedia Push back the fix time over 14 times, be honest. You’d standard replies and lack of communication to your customers is the issue. Maybe say upfront will be down for days…

[Julie Ann @jlowe04]

@virginmedia Can you tell your customers what the problem is? What is the source of the problem? Where is the resilience back up plans?

[Julie Ann @jlowe04]

@virginmedia @JillyKate3 Don’t agree the communication is awful, text, email, just get fibbed off, many will leave…. £306 to cancel a service that they can’t actually tell you when it will come back on.

[Julie Ann @jlowe04]

@JillyKate3 @virginmedia Day four when you call they just fob you off with a new time, and lies. Stringing their customers along, many will leave, best way to loose customers…

[Julie Ann @jlowe04]

@virginmedia @SJK30 Waste of time….

[Julie Ann @jlowe04]

@SJK30 @virginmedia Good luck we’ve had four days of it, communication is the worst ever. Text service doesn’t work, email doesn’t work and phone service isn’t any better no answers…

[Julie Ann @jlowe04]

@virginmedia @saIforddave @louwager1504 @virginmedia Day four now… how about you tell your customers the truth? That you have a massive outage and it will take a week(s) to fix? Still moving the time constantly. Your communication is just awful.

[Julie Ann @jlowe04]

@virginmedia @saIforddave @louwager1504 Both! Everytime I recieve an update saying that it’s fixed (and it’s not) then I have to sign up again! And it now seems like all communication by text and email has stopped. @virginmedia has already taken up way too much of my time.

[Julie Ann @jlowe04]

@virginmedia @saIforddave @louwager1504 I find that insulting, of course things may change, but at least ten times in the last two days is beyond reasonable. Maybe you should look at how the internal communications are working ( or not) your communications have also said it’s fixed for us only to find it’s not.

[Julie Ann @jlowe04]

@saIforddave @virginmedia @louwager1504 Yes, it is and continues to be. Glad yours is fixed. We have no access for two days and the estimated time keeps changing. It’s the communications to their customers I have issue with, they clearly know it’s major but play it down.

[Julie Ann @jlowe04]

@virginmedia @saIforddave @louwager1504 Yes we have and it’s as much use as a chocolate teapot. The service status continually changes and you seem to know what the issue is, but you have no clue how to estimate the timeframe as it has changed at least ten times in the last two days. For a communications company…🙄