james caplan

If it ain't broke, break it. MD @_FirstFinancial and coach @mcguireprogram

[james caplan @caplan_james]

@ArvalBNPParibas Great to see profits so high. Not surprised as my leased car from you will be off the road for 3 months waiting for a part yet you are doing nothing to resolve or compensate.

[james caplan @caplan_james]

@yossimadar7 @Ryanair You’re entitled to disagree, but introducing antisemitic tropes into the discussion undermines any valid point you might have had.

[james caplan @caplan_james]

@British_Airways is this a legitimate email address. Asking me to reply in link with my bank details for a claim….
[email protected]

[james caplan @caplan_james]

@British_Airways Thanks Imogen. When you are £1500 out of pocket for a few months and Christmas is coming you can understand why I have had to take legal action.

[james caplan @caplan_james]

@British_Airways you really know how to provide customer service and demonstrate how you value your customers. 9 weeks now I’ve been trying to claim money back under EU legislation. Several chasers all without response. Small claims proceeding commenced

[james caplan @caplan_james]

@British_Airways your customer portal keeps crashing in order for me to claim back the 2,000 euros for my rearranged cancelled flight. A absolute joke and completely unacceptable that your complaint and claims procedure does not work

[james caplan @caplan_james]

@British_Airways so disappointed we had our palma flight cancelled today Given alternative flights for 4 of out of 5of us. 2 via Madrid & 2 via palma but flights 2 hours earlier and we would never have made. Now flying home on jet 2 at £1900. Apparently not enough pilots !

[Piers Morgan @piersmorgan]

Gender update: I’m now identifying as a complete berk. 👇

[james caplan @caplan_james]

Have to love @Barclays you raise a complaint and nearly 3 months later they uphold it and offer you £200. You then have to call them to accept which takes more than 30 minutes to get through. @TheFCA

[james caplan @caplan_james]

@SerenataFlowers awful service with a failed delivery Friday , advised no one available to accept delivery which is a lie. Failed to redeliver Saturday. Assured of a call and then told you can’t call people , only email.

[james caplan @caplan_james]

@LCYFlightInfo Please register me for flight updates on flight BA8484 on 2022/06/19 22:15 GMT+02:00 RSRC:101

[james caplan @caplan_james]

@ClubMedUK @MartinSLewis @itvMLshow Off the back of this message I received the funds very swiftly. I shouldn’t have had to have gone down this route to receive payment. Second time using club med and second time disappointed with the customer service Appreciate difficult times but doesn’t entitle you act like this

[james caplan @caplan_james]

Dear @MartinSLewis @itvMLshow any ideas what I can do as @ClubMedUK have still not refunded our cancelled holiday which they promised within 14 days and that was over 9 weeks ago. Even have an email confirming I’d have the funds last Thursday.

[james caplan @caplan_james]

So day 46 and still awaiting the 14 day refund from @ClubMedUK

[james caplan @caplan_james]

@ClubMedUK 8 weeks now and still no refund. Customer retention is not a priority

[james caplan @caplan_james]

So over 6 weeks and @ClubMedUK continue to move the goalposts. Was told 14 day refund. 16 days ago was told via email response in 14. Twitter said DM which I did but ignored response. Yesterday told someone call me back. Didn’t. Instigating small claim court

[james caplan @caplan_james]

@ClubMedUK I’ve DM you. Please revert back asap please

[james caplan @caplan_james]

Horrendous service from @ClubMedUK been over 5 weeks since I was assured of a refund within 14 days. Called head office and hold for hours and then cuts off. Tried again today and phone cuts off immediately.

[james caplan @caplan_james]

If I had a life assurance policy with @landg_uk and @landg_uk cancelled the policy by mistake and I then dropped down dead would my family still be covered ?

[james caplan @caplan_james]

@ClubMedUK Maybe i could book to go if the refund I was promised 5 weeks ago had been received. Impossible to get through to you. Awful customer service.