Fleur Caputo

[Fleur Caputo @caputo_fle10692]

@pandocruises Denied boarding even though we checked in 3 weeks prior spoke to P&O directly who assured me all was OK with my booking. Turned away at the terminal. No offer to amend and no refund of optional packages booked - pure theft from P&O and zero customer contact!

[Fleur Caputo @caputo_fle10692]

@katieevie @pandocruises @pandocruises do you care to response or even acknowledge my communication with you?

[Fleur Caputo @caputo_fle10692]

@pandocruises Denied boarding at check in for new EU PPT regulations. - fair enough but what’s the point of online check in before hand?! Additionally absolute disgrace that you won’t reimburse for additional packages pre-booked. Saved for years for this bucket list cruise 😔

[Fleur Caputo @caputo_fle10692]

Disheartened and disappointed that I have still not had any acknowledgment or response to an extreme complaint leaving a family of 4 heartbroken from @pandocruises after 3 days.

[Fleur Caputo @caputo_fle10692]

@katieevie @pandocruises I won’t consider @pandocruises again - Happened to a friend with a different company they were allowed change to a different date.. just paid the difference. I don’t understand why P&O cruises have refused this option and left a family broken financially and emotionally

[Fleur Caputo @caputo_fle10692]

@pandocruises is there any reason you are not responding to me. DM’s and emails sent but no response at all. Shocking service for a very upsetting situation.

[Fleur Caputo @caputo_fle10692]

@pandocruises @katieevie @pandocruises I have contacted you however you have not responded.

[Fleur Caputo @caputo_fle10692]

@MartinSLewis @SimonCalder @pandocruises @HaysTravel - I’d be really interested to understand why no one at the agency thought about letting their customers know about the EU passport change. Surely as the booking agent you have a duty of care to your customers to ensure all is OK.

[Fleur Caputo @caputo_fle10692]

@MartinSLewis @SimonCalder Travel agent didn’t give any advice before hand and we checked in online directly with @pandocruises - nothing was flagged - we even called and spoke to an agent at P&O to check everything was ok. Can you offer any advice?

[Fleur Caputo @caputo_fle10692]

@MartinSLewis @SimonCalder @pandocruises Thank you - issue date was June 2013 expiration March 2024.
We entered the passport details on the manage my book on check in facility on P&O website directly 3 weeks prior to departure, nothing was ever flagged and nothing at all from the travel agents.