@PLDT_Cares more than 2 weeks na walang connection. Anong plan niyo? Wala ring pumuntang technician. Last saturday within 8 hrs mareresolve until now wala?
@PLDT_Cares I have reached out @PLDT_Cares just recently. Filed tickets Via DM, Call, and Messenger.
It’s been 2 weeks. Either send us a temporary fix for this like a broadband at least, or cancel the bill until there’s connection, or process disconnection.
@PLDT_Cares wala pa ring connection pero may bill. Wala ring billing adjustment for days na walang connection past month?
Pakiprocess na ‘yung disconnection. We’re done paying the bills we even beg for your team to resolve every now and then.
@PLDT_Cares@ILVCHIKINUGGETS I have reached out @PLDT_Cares just recently. Filed tickets Via DM, Call, and Messenger.
It’s been 2 weeks. Either send us a temporary fix for this like a broadband at least, or cancel the bill until there’s connection, or process disconnection.
@PLDT_Cares I have reached out @PLDT_Cares just recently. Filed tickets Via DM, Call, and Messenger.
It’s been 2 weeks. Either send us a temporary fix for this like a broadband at least, or cancel the bill until there’s connection, or process disconnection.
@PLDT_Cares based sa ticket closed and filing of ticket ‘yung adjustment ng bill? When your team closes the ticket as “resolved” eh wala namang naayos for the sake of what? TAT ticket compliance? Less rebate?
@PLDT_Cares paulit ulit na walang connection nor technician. Why not send a temporary fix for this like pocket wifis or modems. You’re asking for us to pay the bills eh walang connection? Pag nag rebate naman it’s not even compensating for the days and delays.
@PLDT_Cares Sent a DM. I have also tried calling earlier but I only got a new ticket. Can your team provide technicians to check our area? The only thing that’s consistent with your service is not having connection a weekly basis.
@PLDT_Cares it’s been 2 weeks. Several calls, sent messages to your page, had “resolved” tickets yet wala pa ring connection.
I’m trying to understand na it’s not CSR’s fault but we do need an update. Hindi ‘yung panay ticket lang. I’ve missed a lot of meetings bc of your this.
@lrglmrfl @PLDT_Cares Same here! @PLDT_Cares already reached out via chat several times, via call and had 3-4 CSRs in different days either “downtime” will provide update and follow up ticket. Then today may resolved ticket pero walang connection? Even past billings wala ring billing adjustment???
@Metrobank the app made me recover my access several times and now my account is locked. There should’ve been a downtime notice in the app itself. Not even a text message.
I tried calling the mobile number too for CSR but it’s no longer connecting.