Carmia Lureman-Norton

Customer Experience professional. It's always tea time - unless it's wine time.

[Carmia Lureman-Norton @carmial]

@Investec in mall and all Investec cards being declined, all Investec clients walking around complaining of the same. ETA on resolution?

[Carmia Lureman-Norton @carmial]

@NatalieRoos As far as I know they do require a passport, but it can be either a KE or SA passport.

[Carmia Lureman-Norton @carmial]

@n_deola @TechCabal Reckon they're in for a treat!

[Carmia Lureman-Norton @carmial]

@LeroyMerlinSA1 I'm in the middle of a very arduous process trying to get hold of an order placed with you two weeks ago. Please put me in touch with someone in your service team who can assist.

[Carmia Lureman-Norton @carmial]

@CityofCT I did. They transferred me, then didn't answer.

[Carmia Lureman-Norton @carmial]

@CityofCTAlerts When will the power to the maintenance area (Tamboerskloof) be restored? Loadshedding is due to start in this same area in 2 hours 😬

[Carmia Lureman-Norton @carmial]

@CityofCT There is no ref number, it was scheduled by the City. No updates, and your call centre hangs up on me.

[Carmia Lureman-Norton @carmial]

Quote of the evening at #WITAA22 from Best Ally Award Winner, Sandiswa Gwele "I will lift as I rise." Training, coaching and supporting those who fail matric, connecting them to opportunity. #womenintech

[Carmia Lureman-Norton @carmial]

@NicolaCoop Only way it makes sense to me is if you have a regular retainer and this is something that wouldn't take more than 15mins of your time. Then *maybe* in the interest of the relationship. Otherwise it's a cost line item, and they can save their surprise and walk away.

[Carmia Lureman-Norton @carmial]

@CityofCTAlerts Uncontrolled fire under the bridge at Searle Street turnoff from Nelson Mandela Boulevard.

[Carmia Lureman-Norton @carmial]

Heard two horrible stories yesterday about companies' stances on remote working that just do. not. make. sense. There are so many social and economic benefits to allowing people the agency to work in a way that is most optimal for them.

[Carmia Lureman-Norton @carmial]

Your feel-good moment for the day

[Suné Payne 🇿🇦 @SunePayne]

Today at the Groote Schuur Hospital in CPT, the Cape Philharmonic Ochestra is hosting a Concert of Gratitude in recognition of front line healthworkers.

@dailymaverick

[Carmia Lureman-Norton @carmial]

@WOOLWORTHS_SA and online shopping: 1. Offers me no option on checkout other than a paid express timeslot - then only delivers half my order 🙄 2. Call centre still has lengthy IVR messages on backlog in these unusual times - that was Apr20, time to update both IVR & logistics?

[Carmia Lureman-Norton @carmial]

Huh? Some won a big tender on this one, surely? Have you seen the tiny, pothole-riddled, single-lane roads that lead to and from this backroute bridge? https://t.co/vDpmleMVDQ

[Carmia Lureman-Norton @carmial]

"The poorest and smallest nations are the ones who are least likely to contribute to climate change, but they will be the first to be forced to migrate" https://t.co/VqZiD1tapr

[Carmia Lureman-Norton @carmial]

@TalyaGoldberg Had some conversations with them last year and no, at that stage there was no affiliation with Clicks. Team with strong retail experience - ex-execs from large retail groups - but Clicks didn't surface at the time.

[Abey Mokgwatsane @Abeymokgwatsane]

Innovation can’t happen when people are at 100% utilisation. Innovation comes from people that do the work, they won’t give it to you if they are busy all the time. #busynotalwaysgood

[Carmia Lureman-Norton @carmial]

@fanie_nani Me when it's time for quarterly reviews.

[Carmia Lureman-Norton @carmial]

Ai. When brands host livechat on their site, but then don't man it. Why?

[Emma Sadleir Berkowitz @EmmaSadleir]

URGENT URGENT!!! If your child has downloaded Telegram please urgently make sure the location is turned off and that they cannot turn it back on. There is a ‘People Nearby’ feature which allows you to see nearby groups (without joining) with the most horrific pornography etc. 1/2