Caroline R

Living in the land of Sand

[Caroline R @carolinehymas]

@SPL_CARE I have messaged 🤩

[Caroline R @carolinehymas]

@SPL_KSA_online hello I need help with an order please. I need to change the delivery address but can’t do it when I log in? Hopefully you can help, thankyou

[Caroline R @carolinehymas]

@Sony do you sell replacement ear pads for headphones? Looking to buy! Thankyou

[Caroline R @carolinehymas]

@Deben_hamsTM @debenhams I chose Debenhams to order from as I have had good customer service in the past. But this time is extremely complicated and unhelpful. I simply want a refund for a product that you cannot provide.

[Caroline R @carolinehymas]

@Debenhams just had a phone call from you saying you can’t deliver my order. So I’ve been asked to download an app to recieve a refund….could not sound dodgier! Now all I want is a refund!

[Caroline R @carolinehymas]

@Debenhams I placed an order on July 22nd. Since then I’ve had four messages to confirm delivery on four different days? Then says my email is unrecognised? Will my order be delivered? Thankyou

[Caroline R @carolinehymas]

So much disappointment for @SaudiaAirlines who cancelled our flight in October and have not cared since! No help, communication or interest on any level! A lot of money was lost and they have been extremely unhelpful.

[Caroline R @carolinehymas]

@Saudia_Care what is an email address that works for assistance please?
I have dm’d, filled in forms, phoned and received no help! What email can I use to contact you please?!

[Caroline R @carolinehymas]

@Saudi_Airlines I am still waiting for communication. I am owed money from Saudia and they will not help.
Point 3: I am owed a refund. Text message received 14:45, flight departed 2:50am…no help, no progress since October 2024!!

[Caroline R @carolinehymas]

@Saudi_Airlines see point 3!

In October we were told our flight was cancelled. Then told, no it’s okay, we will sort it! Go to the airport. So we did. We travelled to the airport and then no-one helped us, there was no information, the airline said we had cancelled our flight.

[Caroline R @carolinehymas]

@Saudi_Airlines I will believe it when it happens!

[Caroline R @carolinehymas]

@Saudi_Airlines our complaint ref is 983930. We were left stranded at the airport with three young children due to your error. No help has been received. No compensation has been received. Terrible communication and customer care. This happened in October 2024!!!

[Caroline R @carolinehymas]

@Saudi_Airlines I already have!!! Many many times and I have got nowhere!……..

[Caroline R @carolinehymas]

@Saudi_Airlines will there ever be any update from you? Will you help us? We lost a lot of money on our holiday that you cancelled for no reason!

#saudiaairlines #cancelledflight #nocompensation #lostmoney #nohelp #nocommunication

[Caroline R @carolinehymas]

@Saudia_Care @Saudi_Airlines You keep saying this, DM us….nothing has progressed. Nothing has happened. Nothing is being done. Useless!

[Caroline R @carolinehymas]

@Saudi_Airlines when you cancelled our flight why will you now, not compensate us for our losses? Or communicate? Or offer help? Or email when you say you will email?!
#saudia_airlines #lackofhelp #lackofcompensation #moneylost #nocommunication

[Caroline R @carolinehymas]

@Saudi_Airlines supposedly sending an email, this was Monday, it is now Thursday and still nothing!

I am still waiting for any correspondence, stop asking me to dm you and actually do something please!!!! I have given the same information over and over

[Caroline R @carolinehymas]

@Saudi_Airlines I have already supplied detailed many times and still got nowhere! Can you not look at previous messages and progress it? Thankyou

[Caroline R @carolinehymas]

@Saudi_Airlines also, we need a reason for why you cancelled our flight as we are yet to receive this! We just want communication where someone doesn’t pass us over to someone else, we want to get this sorted!

[Caroline R @carolinehymas]

Careful if @Saudi_Airlines cancel your flight, they will offer no compensation or assistance at all. Awful customer service