@elettronora @UPSHelp_UK @Casper Hey there! We'd love to help you out with this. Please pop us a quick email to [email protected] or give us a call at 0800 980 6900 and we'll do everything we can to make sure you receive your mattress. Thanks so much!
@Tetens@Casper@ArrowXL Hi Kristin, we are so sorry about all the trouble with your delivery. You can expect your mattress to arrive tomorrow morning via UPS. Please reach out to us if you need any further assistance!
@dprytherch Hey Dave! It's very straightforward: if you ever have days where you feel like a torn, crumpled, unwanted advert, a restorative night’s sleep on a Casper mattress will set you back on track. 😉
@edwardhorsford Hey Ed, thanks for flagging this! We'll check with our tech team. In the meantime, if you're still having trouble placing your order, please feel free to reach out to us at 0800 980 6900 and we'll help you get it sorted.
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@annie_lloyd@Casper Hi Annabel, we're super sorry to hear this! We'd love to resolve this for you. Can you please send us an email to [email protected] so our team can assist? Thanks so much!
@stavrosnoblias Oh no, Chris, we're sorry to hear you're having trouble receiving your order! Mind dropping us a DM with your order# so we can help you resolve this?
@urbandelice @Casper Oh no, we're so sorry about this Cristina! Could you please reach out via DM and let us know your order # so we can sort this out?
@SR_says Hi Sameer, we don't have any stores in the UK just yet. But you can try our mattresses at home for 100 nights, free delivery, free return. If you're not happy with it, we'll take it back and refund you in full.
@leeneshwari @Casper So sorry to hear that you had a negative experience here Leeneshwari! Mind DM us your order #? We would love to know what went wrong here and find a way to sort it out.