@luchablue Hi Drew, thank you for this feedback. The testing carried out by the inspectors is designed to be thoroughly indicative of any possible faults in the mattress at the time of testing. You can contact our support team for further advice at [email protected] at any time.
@BrendaMBinnie Hi @BrendaMBinnie, sorry to hear of any difficulty in reaching our support team. We operate Monday-Friday, 9am-5:30pm. You can reach our support team by calling 0203 807 1096. You can also reach out using our on-site live webchat feature. We hope to hear from you soon!
@MdUzair_PTI Hi there, we are sorry to hear you are not having an ideal experience with your mattress from us. We are more than happy to discuss how we can help in improving your experience. Please reach out to us directly at [email protected] or call us on 02038071096.
@LadyMercyCroft Hello there, thanks for reaching out to us regarding this matter. We have received your direct message and will continue to communicate with you in order to provide the best resolution possible.
@JonG51209527 Hello there, we apologise for any frustration caused by the outcome of your mattress inspection. We can certainly look to discuss the findings in more depth and advise how we may be able to help. Please reach out to us directly or email [email protected] to get more help!
@louisepwalker Hi there, thanks for confirming this. I have forwarded this information to our support team, who will look to get back to you as soon as possible. We hope to bring this to a suitable resolution as soon as possible. Thanks.
@Oldtime02653947 Hi there Oldtime02653947, We are sorry to hear about your recent experience with us. We wish there was more we could do to keep your custom. Hopefully in time you may reconsider, and we will be happy to have you purchase with us in the future! DR
@Neil_Webb321 Hello there, thanks for reaching out to us. We apologise for any issues with the response from our team. If you can reach out to us directly or send another email to [email protected] we will be happy to assist wherever we can. DR
@Meandyou20101 Hi there, thanks for reaching out to us and showing an interest in our products. We would be more than happy to help in picking the most suitable mattress for you. Please reach out to us directly or email [email protected] and we will be happy to help! Thanks. DR
@Neil_Webb321 Hello Neil, we apologise for any confusion regarding our current opening times due to this message. We are currently available Monday to Friday, 9am to 5:50pm. Please feel free to reach out if there is anything we can do to help. Thanks. DR
@filopastry3 Hi there, thanks for reaching out to us. We would certainly like to look into this matter for you, please contact our support team directly on [email protected] and provide your order number we can best advise how we can help. DR
@Kaur13Mrs Hi there, thanks for reaching out to us. We would be happy to discuss this matter relating to your finance application further. Please reach out to us directly or email [email protected] and we will do all we can to answer your query. DR
@AdiFarwell Hi there, thanks for reaching out. We apologise for any issues or delays with your delivery. If you can please reach out to us directly and provide your order details we will be more than happy to assist in resolving this matter ASAP. DR
@thesniffwebsite Hi there!
I am sorry to hear this, we would love to see if there is anything we can do to help. Can you send us over a DM and we can see if we can find you something for your new mattress? DR
@LilyWood74 Hello Lily, thanks for reaching out. Our sincerest apologies if you have been waiting such a time to begin your return. We can certainly look into this matter to help wherever we can. You have contacted us directly over another channel. We have replied to your message there. DR
Weβre proud to announce we have joined forces with leading mental health organisation @wholeofficial to create a pillow to help more young people get a Whole Nightβs Sleep #IAMWHOLE
Shop the pillow here: https://t.co/vVT8dwyeuC
@jordanfstephens@YMCAEng_Wales@NHSuk
@Kateharrymum Our system does automatically put tags on each email to direct this to the right place, and will send an automatic reply to confirm we have received this. Apologies if this does not match your enquiry, although our team will get back to you today. DR