@Cleartrip what a frustrating experience trying to cancel a b2b booking made through your tele agent. No option to cancel online and no one in your call center is helpful and passing me to the "correct team" . Just wasted 45 mins with no solution in sight!
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@airindia Hello @airindia - I had cancelled my flight based on this update, and which falls under the mentioned timelines. however you team is now denying a full refund as per my travel agent. Looks like each department within AIr India is working in silos!
@HDFC_Bank your 'Pemium concierge' just asked me to contact Air India and get a written confirmation for a flight refund eligibility, for a booking made through the concierge portal! Do they understand what 'concierge' means?
Hey @EmiratesSupport - My flight EK 571 for 1st Marc shows as cancelled when i check flight status, buy my booking still says confirmed and I have not received any official communication from you. I want to change my flight to the next available option
@ITCHotels I am trying to cancel a booking for the last one week, and your team seems to be struggling with it, and my mails are just going round in circles. It's a simple ask really.
@IndiGo6E can you please respond properly. Your earlier response doesn't address the issue raised. I am looking for compensation, not just the refund!!
@IndiGo6E how do I request for compensation claim under DGCA CAR Section 3, Series M, Part IV? I mailed you and the case was closed stating the standard refund policy, without addressing the compensation part. My pnr is H2IY4S
@DGCAIndia
@IndiGo6E@IndiGo6E I can't understand why no one in your company is able to comprehend a simple query about compensation as per DGCA rule . You keep closing the tickets without a proper response. I am not looking for a refund or your useless voucher. I am asking about the compensation!!