Many thanks to Mayank and team for solving so speedily! Apologies to @stripesupport and @patrickc on how we escalated via Twitter. Please know we didn't take this decision lightly and knew it would rub people the wrong way, but were desperate to get our restaurant partner paid!
@stripe@stripesupport@patrickc We love using Stripe Connect and have been a customer since 2015, but you are preventing a hardworking restaurant partner of ours @rootastes from getting paid a few thousand dollars of funds. We have emailed [email protected] over a week ago
You might've missed in the thread we submitted zero balance and lien termination docs, and they are from the creditor, Yalber. Unfortunately Yalber is no longer in business, so you won't hear from them. Would really appreciate your sympathy and common human sense in resolving!
@stripe@stripesupport Thanks for having Mayank respond to us! I wish we didn't have to Tweet at you to get a response :/ but I appreciate your understanding we are desperate and want to solve @rootastes' honest working capital needs. We don't think your response is fair though
And indeed we did reach out to support through your proper channels (https://t.co/5twkgeoLsJ) and the response was: "I’m afraid we are unable to resend the email as you requested. As mentioned, I’d encourage you to write directly to [email protected] for more information"
No response, not even confirmation that it's being looked into. Our mom-and-pop restaurant partner is struggling with working capital while money is kept in your platform reserves. Lien was placed in Oct 2020 which flagged the account, but evidence has been submitted to clear it
Our latest obsession - Greco! They're serving up authentic Greek classics that will please the toughest critic, and don't get us started on their spicy feta dip. A must-try if you're in the Boston/Cambridge area! Head on over to the link in our bio to check them out!
Starting to plan #Thanksgiving lunch at your office? Put the potluck on hold this year... the team at Cassava House has everything you could need (including the classics of course!) for a delish Thanksgiving meal for your team! Check out the link in our bio! 🧡
We love family owned and operated businesses. Add classic, high-quality French cuisine? Even better! We chatted with our friends at Ceci Cela about their day-to-day operations, how COVID impacted them, and their award-winning croissants! Click the link in our bio to check it out!
There's still time to order Halloween-themed food and treats for your team! It would be a grave mistake to not try these fun graveyard desserts by our friends at Arguello Catering in the SF Bay Area!
Click the link in our bio to see all of our available Halloween menus! 👻🎃
Need some Aloha in your life? Don't we all. Rutts Catering in Los Angeles has you covered! Serving up Hawaiian-style classics like Kalua pork, Spam musubi, grilled Hawaiian sweet rolls, and more! Your team will thank you, seriously. Click the link in our bio to place your order😍
Looking to be the office hero when it comes to your next event? Use CaterCow to order from hundreds of delicious and reliable restaurants. You'll get an easy ordering experience, delicious food vetted by our team, and a caring customer support team that has heart & soul. 🐮
Halloween is just around the corner y'all! 🎃
These frightfully fun cupcakes are from our friends at Sugar Sweet Sunshine Bakery in NYC. They taste as good as they look! Head on over to the link in our bio to place your order, or to check out the other fun Halloween-themed menus!
Holy cow, it's been 10 years! 🎉❤️
Time flies when you’re helping awesome customers and working closely with amazing restaurants and caterers. Check out the blog post linked in our bio to read more about our journey (and to see our CEO in a cow costume)!
Looking for a breakfast/lunch option for your team in the SF/Bay Area? Check out our friends at Frjtz! They're Hispanic and LGBTQ+ owned, a Preferred Partner, and their food is next level. Salads, grain bowls, DIY burger bars, or a good hearty breakfast, they have it all!
It's Hispanic Heritage Month! While we celebrate our Hispanic partners daily, we want to take this month to spotlight their special and amazing cultures and traditions. We're so grateful to work with customers and caterers with such rich and diverse backgrounds!
Happy National Cream Filled Donut Day! Yes, that's a thing and we'll take any excuse to eat a donut.
Donut Villa Diner in Boston is a staff favorite around here, and one of our Preferred Partners! If "donut" is in their name, you know they mean business.
We're back! Well, we never left, but social media took a backseat over the past few years. 🐮
Get ready for cow puns and endless pics of delicious food. Don't forget to click the link in our bio to search through hundreds of menus vetted by us for your next lunch or event!