My local dealership has been wonderful. But @Ford corporate? Extremely disappointing… I’ve been ran around, not called back, not responded to. Now I’m stuck paying for a vehicle to sit in a shop with no resolution.
Great job, @Ford
The car is sitting in the shop right now. Over two weeks this visit… still no fix. I have service records, timelines, everything.
I want @Ford to take another look at my request. I’ve been told it can be reopened and I’ve been told the next thing to do is file arbitration.
I filed a buy back request with @Ford and they’ve denied it verbally. No written documentation whatsoever. Asked to speak to supervisors and received no call backs. No response to email either. So now I’ll go public…
I bought a new @Ford Expedition Max Platinum because I wanted a safe car that was big enough for my family.
Instead, it sits in the shop with an unresolved issue after MANY attempts to fix it and no fix.