Ben Jackson

GM at SAP Customer Data Cloud

[Ben Jackson @cbenjackson]

@awilkinson Passkeys and WebAuthn help to solve but don’t always provide the best user experience and are more of a technology that requires work, companies like OwnID provide a great user experience.

[Ben Jackson @cbenjackson]

#BritishAirways well that was the worst customer service I have ever experienced - after waiting for 45 minutes after trying to call and probably spending 5 hours on hold and passed from Avios service desk then back again you hung up on me. Call me on 07775011646 if you care?

[Ben Jackson @cbenjackson]

@Ratul @rooly @patricksalyer Well done to the #gigya team!

[Ben Jackson @cbenjackson]

@Ratul Totally agree - especially hard when you have dyslexia

[Ben Jackson @cbenjackson]

Experience matters and content is king. SAP Litmos Training Cloud has the out-of-the-box courses you need to improve your customer experience. #TrainForCX

[Litmos @Litmos]

Content is king. 👑SAP Litmos Training Cloud has over 100 courses tailor-made for sales, customer service and #CX professionals. Learn more: https://t.co/ZD4SNbJxee #TrainForCX

[Ben Jackson @cbenjackson]

Great insights from @KirkDBorne at @BoozAllen on the impact that customer data has in a business' supply chain to analyze past purchases and predict future customer intent based on brands they engage with. https://t.co/QyZd7rEyEL

[Ben Jackson @cbenjackson]

Congrats to @SAP for being named to the 2019 CRM Watchlist! I'm honored to be part of a team that quickly connects data from brands to customers for both economic and social good. https://t.co/8QiEbO3Wx0

[Ben Jackson @cbenjackson]

@AmericanCancer is the biggest non-profit dedicated to cancer prevention in the US. Now @SAP_CX is helping them understand their 1.6 million website visitors better, so they can help them in the most important fight of their lives. https://t.co/goiOHtBMnY

[Ben Jackson @cbenjackson]

Great to connect with @techradar to share my thoughts on what trends are shaping the data conversation. Read on for my take on why #transparency will always prevail: https://t.co/EHagg3h7X9

[Ben Jackson @cbenjackson]

Read on to see how we're fueling next-generation #customerobsession with the #ODI

[Adobe @Adobe]

"The greatest asset that everyone in this room has is data. Except it's locked up in silos. Our partnership with @SAP is about unlocking that data." — @satyanadella on our Open Data Initiative. Learn more: https://t.co/CYVUeu6wM0

[Ben Jackson @cbenjackson]

A new survey found 86% respondents reported they have not completed preparations to be compliant with the new California privacy law - how can we help companies prepare for this step in driving data transparency on a global scale? https://t.co/oA9xaxDRaf #CCPA

[Ben Jackson @cbenjackson]

Do you have questions about GDPR? Join our IAPP-hosted web conference featuring experts from EY, Huawei and Gigya, exploring what you need to know to meet compliance and earn consumers' trust https://t.co/gS3wk1fQGM

[Ben Jackson @cbenjackson]

Join Gigya president and co-founder, Rooly Eliezerov, as he unpacks his bold 2018 customer identity predictions for 2018 and beyond https://t.co/M5QkSMObkV

[Ben Jackson @cbenjackson]

Watch this video to learn how Eurail and Interrail are using customer identity to enhance travellers' journeys, before, during and after their European adventures https://t.co/aubOhUyG2V

[Ben Jackson @cbenjackson]

Webinar: Gigya is joined by Forrester's Joe Stanhope, who'll discuss how customer identity drives better contextual…https://t.co/WKh8RuWuGA

[Ben Jackson @cbenjackson]

How can "defragging" customer data help your business uncover a single view of customers to drive innovation and gro…https://t.co/cFKiiqQkuq

[Ben Jackson @cbenjackson]

Learn how Gigya helps SAP Hybris enable next-level, identity-driven e-commerce and marketing automation solutions https://t.co/e1PBGe9KMi

[Ben Jackson @cbenjackson]

.@Gigya’s @richardlack on overcoming the challenges to create seamless #customerexperiences, via @BiznessReporter - https://t.co/CtDoKeOmhJ