Brian Ferguson

Managing Partner || Arena Labs

[Brian Ferguson @cbrianferguson]

@AmericanExpress @AmexBusiness Due to new rules, not allowed in Lounge at SFO to make an important video call. Told to leave. Pay $700/year for Platinum Card. Cancelling today. #amexplatinum

[Brian Ferguson @cbrianferguson]

@SpiritAirlines Cute auto response! @welch44 is still on hold. Tomorrow he has to tell his girls they won’t be going on spring break. Nice of you to set up auto response to remind us how little you put in to Customer Service. Right @DerekShore? @CNNTravel great start to Easter!

[Brian Ferguson @cbrianferguson]

@derekshore You have a Dad on hold for 2.5 hrs with Indian call center + no answers. Normal business for @SpiritAirlines? Daughter is missing family. Unreal the treatment our family has received.

[Brian Ferguson @cbrianferguson]

@SpiritAirlines is shameless. This is10 yr old traveling w/ her parents + 2 sisters. Wouldn’t allow her on flight. Cost Dad $2K and they won’t speak to him. Keep sending him to outsourced Indian call center to discuss this terrible situation. @StevenSchuler is this standard?

[Brian Ferguson @cbrianferguson]

@Freeletics is a classic product that tricks you into auto-renewals. They will not refund my money. The strategy of subpar product not willing to be honest with unhappy customers. Lots of competitors that are far more user friendly.

[Brian Ferguson @cbrianferguson]

@ouraring @plahtela Was given an Oura for Christmas. Hasn't worked right. Sent two emails over the last 5 weeks and have heard NOTHING from Oura Support! Deeply disappointing product. #ouraring

[Brian Ferguson @cbrianferguson]

Enjoyed joining @DrKevinCampbell and the @BoldGlobalMedia team to talk about our new tech today. https://t.co/5v4l8l7Ai2

[Bold @BoldTV]

Can #VirtualReality save lives? Arena Labs says yes.
https://t.co/IKp9AfuWZY

[Brian Ferguson @cbrianferguson]

Thanks, @CatherineLCline & @ColumbusChamber. Appreciate the opportunity to exchange with so many great Cbus leaders! https://t.co/6gdZ2I95Gu

[Catherine Lang-Cline @CatherineLCline]

Okay, that was mind blowing. DO NOT miss the next @ColumbusChamber Leadership event! #brainfood #bizleaders2016

[Dilara Casey @DilaraCasey]

What makes you scared? What inspires you? That is what will unlock your potential. #BizLeaders2016

[Brian Ferguson @cbrianferguson]

Just saw @jacobsenmd inspiring pitch for http://t.co/YHemT0BbbW. Convinced theres no better time to be alive: ideas,action & tech. #DEF2014

[Graham Plaster @GrahamPlaster]

#DEF2014 @cbrianferguson is a brother from another mother. @TheIntellcomm

[Brian Ferguson @cbrianferguson]

@GrahamPlaster @TheIntellcomm After hearing your pitch at #DEF2014, I couldn't agree more. Let's do some work...

[Brian Ferguson @cbrianferguson]

@GrahamPlaster pitching "Elance" model for the intelligence community. Absolutely brilliant. #DEF2014

[Brian Ferguson @cbrianferguson]

@Longtabsigo @TroyPeterson27 Good point. Important distinction: Videos rarely worth time investment in the operational realm. White boards.

[Brian Ferguson @cbrianferguson]

Brilliant in too many ways to count....https://t.co/WjZ2YRGyHG

[Brian Ferguson @cbrianferguson]

Flying SAN to SFO, wish all airliners had a lesson from @VirginAmerica. This bus. model--cust. service, branding, experience---is brilliant.

[Brian Ferguson @cbrianferguson]

Can the US have a grand strategy? What do you think @wgalyean? I'm not sure I agree with institutions as the answer. http://t.co/WkouqVGdqo

[Brian Ferguson @cbrianferguson]

@docparsley Looks like my @Browns are going your direction. You should reach out to Mike Pettine...https://t.co/nLLH2qO5pk

[Brian Ferguson @cbrianferguson]

I recently attended the Executive Program @singularityu. No matter your field, a phenomenal investment in understanding the future.

[Brian Ferguson @cbrianferguson]

Thoughtful piece: "..the most capable force this country has ever sent into battle. Truth? Or Hubris?" http://t.co/0mZkkyWM9B @wgalyean