@ailduf123@PassportIRL Yes. Just under a week after An Post said the documentation was delivered the passport tracker status changed from “on hold” to “being processed”.
@PassportIRL Hello I submitted my first passport application online on 22/6 and according to An Post the supporting documentation was delivered on 8/7. However your passport tracker still says “on hold, pending receipt of documentation”. When will the tracker be updated? Thanks
@PassportIRL I had a lot of trouble with the system accepting several perfectly valid photos until I tried rotating right and then rotating left after uploading. After that a photo that had otherwise been rejected by the system was accepted. Hope this helps.
@RoyalMailHelp Thank you for the reply. I have studied that page and unfortunately it doesn’t tell me how to contact the developers of your iPhone app to report what appears to be a serious bug. Surely there must be a way to contact them?!
@RoyalMailHelp how do I report this to the developers? Your iPhone tracking app is not working. I’ve tried restarting phone, reinstalling app, creating a new account. It used to work perfectly but has been like this for about a month. Thanks.
@RoyalMailHelp I have been unable to use track and trace on the iPhone app for nearly two weeks. I have sent a message to app feedback but have not had a response. How do I get this problem sorted. Thanks?
@RoyalMailHelp I have been unable to use your iPhone app to track items for over a week now. It worked very briefly - perhaps for a minute a couple of days ago - but otherwise shows the error message below. I have tried reinstalling - always same result.