I’m excited to share that my paper, “Efficient by Design: A Human Factors Approach to Reducing Errors, Rework, and Operational Friction,” has been accepted for presentation at the AHFE International Conference in the Human Factors, Business Management and Society track!
AHFE is a highly regarded international forum for applied human factors and ergonomics, bringing together scholars, practitioners, and industry leaders working across technology, business, public policy, healthcare, design, and society. I’m honored to contribute to that interdisciplinary conversation because my work sits at the intersection of operations, behavioral economics, organizational psychology, and human-centered system design, with a focus on helping organizations build systems that work with human behavior rather than against it.
The central argument is simple: when the same errors, rework, missed handoffs, or execution problems keep appearing, leaders should pause before asking, “Who failed?” A better first question is: “What in the system made this outcome likely?”
The paper introduces a practical framework from my book, Efficient by Design, for moving from a traditional managerial mindset to a Detective Mindset, and then to an Architect Mindset. The goal is not to remove accountability, but to improve diagnosis. Once we understand the cues, defaults, incentives, feedback loops, and decision pressures shaping behavior, we can redesign the work environment so better action becomes easier.
I’m especially interested in how this applies as organizations adopt more AI and automation. Technology does not operate outside the work system; it becomes part of the decision environment people must navigate.
The full paper will be available through the conference proceedings after the conference.
Conference information: https://t.co/aFfWdKflJB
#HumanFactors #BehavioralEconomics #Operations #OrganizationDesign #SystemsThinking #AITransformation #EfficientByDesign
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The @ChicagoBears & #BearsCare hosted the inaugural High School Girls Flag Football State Championship w/ 4 final teams. Congrats to @WBFlagfootball on winning the title!
Congratulations to all 1200 female athletes & 60 teams that competed this year!
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