@cathaypacific This is what I have been doing the all afternoon. I will file an official complain to the management and as well to the regulatory airline Authority. I don’t see the point to pay this premium for this non sense verification. You have all my file by checking the case 04562430
@cathaypacific I already did a lot as a customer. I gave you my case number. If you don’t reply, you don’t care. This is how much you care about your customer. If you don’t another airline will.
@cathaypacific I have never experience this level of frustration with your customer service and policy. All of this to update a phone number. Please do something.
@cathaypacific I talk to the chat, call the hotline, sent an email. Can you just do your work and update my profile. You make it easy for other airline to take your market share
@cathaypacific This is what I have been doing the all afternoon. I will file an official complain to the management and as well to the regulatory airline Authority. I don’t see the point to pay this premium for this non sense verification. You have all my file by checking the case 04562430
No internal communication, long procedure and non sense question to update a phone number. Please take better care of your customers as there are many airlines out there.
@amazon Hi, very not satisfy. How can I contact someone to change my phone number? I don’t understand how a simple request to change a password is a nightmare. Where can I contact someone to assist me ?
@Swisscom bonjour cela va bientôt faire 1 an que j’essaye de vous joindre en ayant suivi les démarches de résiliation en ligne. Impossible de joindre le SAV et aucun e-mail. C est inadmissible pour un opérateur téléphonique
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