@bookingcom are you going to explain why you told my partner to pay £280 out of pocket and that he’d be reimbursed cash, with email evidence, and you refuse to honour this? AVOID this company!
Now being ignored by @bookingcom who misled us into booking a more expensive hotel by promising cash reimbursement for the difference after finding out our hotel didn’t exist. If this is how they treat level 2 genius customers imagine how they’ll treat you. AVOID at all costs!!
@cuddle_monster9@bookingcom DO NOT let them book again via booking - they say they’ll cover the difference and then not reimburse you!! So sorry that this has happened to them! Xx
@bookingcom promised cash reimbursement after a ghost hotel was booked for the extra we forked out to accommodate us on a trip. Now refusing to refund and instead giving credits, which had we known we would have cancelled trip entirely. Shame on this scam company. #scam#refund
@bookingcom That isn’t what I’m disputing. My partner phoned YOUR customer service and they advised him to book another hotel via YOUR website, send them the invoice and he would be REIMBURSED the difference!! Not credits! He’s a genius 2 member and this is how he’s been treated!
@bookingcom@olknz My partner booked a scam hotel via your website. When contacting booking, he was told to book alternative accommodation and would be reimbursed the difference upon receipt of the invoice. Customer service is now refusing to reimburse him and instead issued credits.
@bookingcom my partner booked a scam hotel through you. Your phone agent told him they’d find another hotel and to pay in full and they’ll reimburse the difference. You have now added it as credit to his booking account and not his bank account as reassured it would be.
@bookingcom customer service promised my partner a cash reimbursement in writing for a scam hotel relocation. Now you are refusing and forcing account credit instead. I have the written proof. Please escalate this immediately.