Cedric Bourgeois

[Cedric Bourgeois @cedric_be033095]

So proud to share my verified achievement from @Genesys. https://t.co/uJhzu1BusN via @credly

[Genesys @Genesys]

Big things are coming to CX Cloud from Genesys and @partnerforce 💥

Since launch, 75+ CX Cloud deals have been closed, enhancing customer and employee experiences. Now, we're expanding our capabilities to Sales, Health, and Financial Services Clouds. → https://t.co/ddSsJhPewf

[Genesys @Genesys]

🏆 VICTORY AT HOME 🇮🇹

Hats off to @Charles_Leclerc for a flawless race in Monza!

A masterclass in strategy and teamwork fueled success at the Temple of Speed for @ScuderiaFerrari 👏

#DrivenByExperiences #ItalianGP #F1

[Machine Learning | GenAI | AI @machine_ml]

RT @SantchiWeb: RT @cedric_be033095: Learn how to utilize #AI, #machinelearning and personalized engagement to increase your website conversions in this @Genesys webinar with @dossan. #ArtificialIntelligence #CX https://t.co/HfcvxmT7np

[Genesys @Genesys]

Wondering where @ScuderiaFerrari is going next, eh? The #CanadianGP is this weekend! 🇨🇦

Good luck team! Excited to see innovation and teamwork in action. 🤜🤛

#DrivenByExperiences

[Genesys @Genesys]

BIG WIN at home for @Charles_Leclerc! 🏆

And P3 for @Carlossainz55! We will never get tired of seeing a DOUBLE PODIUM for @ScuderiaFerrari!!!

We love watching the innovation and teamwork that fuels a fabulous performance 🥳

#DrivenByExperiences #MonacoGP

[Genesys @Genesys]

Is your contact center multilingual-ready???

Our Genesys AppFoundry partner @Cognigy explores how #AI can assist human contact center agents in overcoming language obstacles in customer service ⬇️

[Genesys @Genesys]

"#AI is here, and the pace of innovation is nothing we’ve ever seen – that's the focus for Genesys.

Getting you, with our help, future ready in this new era of AI."

--@Tony_Bates71, CEO and Chairman of Genesys unveils the levels of experience orchestration

[Genesys @Genesys]

"How do you build trusted and responsible #AI? It all comes down to the data we are collecting and transforming.

Every step we take is intentional and designed for a future where the technology is maturing and performant.” ✨

--Olivier Jouve, Genesys Chief Product Officer

[Genesys @Genesys]

Ready your engines for more #F1 and @ScuderiaFerrari this weekend 💪

We share a passion for performance, driven by teamwork and innovation, and we have a feeling that is exactly what we'll see at the #ImolaGP 🇮🇹

#DrivenByExperiences

[Genesys @Genesys]

Proactive communication from #CX agents on @WhatsApp? Yup, you heard that right. Agents are using this to send:
✨ Order confirmations
✔️ Status checks
📆 Appointment details
➕ And more!

Learn more about the benefits and how to get set up on #GenesysCloud👇

[Genesys @Genesys]

Discover how @Swisscom's move to #GenesysCloud has:

📈Improved customer satisfaction
💪🏼Empowered its agents to be more efficient & effective
🌎Supported its sustainability goal towards being climate-neutral across the entire value chain in its Swiss business

Read more now ↓

[Genesys @Genesys]

Genesys has been recognized as a 𝙇𝙚𝙖𝙙𝙚𝙧 in the @IDC MarketScape: Worldwide Front-Office Conversational AI Software 2024 Vendor Assessment report.

Discover how #GenesysCloud is accelerating the worldwide AI-powered customer service landscape ↓

[Genesys @Genesys]

Next up for @ScuderiaFerrari: the #JapaneseGP 🇯🇵🎉

In customer experience and racing, having the right data at the right time is crucial to deliver winning outcomes.
We look forward to seeing innovation and teamwork come together this weekend at Suzuka! #DrivenByExperiences #CX

[Genesys @Genesys]

DOUBLE PODIUM!🥳​

What a performance by @ScuderiaFerrari drivers @Carlossainz55 and @Charles_Leclerc 👏​

The combination of innovation and teamwork were unmatched this weekend at the #AusGP.​

#DrivenByExperiences

[Genesys @Genesys]

Genesys and @ScuderiaFerrari share a passion for innovation and performance.

This weekend they set their sights on the #SaudiArabianGP and we’ll be cheering them on 👏

Good luck in Jeddah!🇸🇦

#DrivenByExperiences

[Alistair Burton @alistairjb]

@Genesys Cloud has been named to G2’s 2024 Best Software Awards for Customer Service Product, Best AI Product and Best Office Product 🙌
#genesys #CX #AI

[Genesys @Genesys]

Let’s run it back @ScuderiaFerrari 👊
Powered by passion.
#DrivenByExperiences.
#SF24

[Genesys @Genesys]

#GenesysCloud has been named a Top 50 #BestSoftware2024 by @G2dotcom in 3 categories: Best Customer Service Products, Best #AI Products and Best Office Products.

These awards demonstrate users trust Genesys Cloud to accelerate growth and create the best experiences. #CX