Celcos Africa Ltd

Engage. Empower. Innovate

[Celcos Africa Ltd @celcos_ltd]

Quite spot on @Hyken

[Shep Hyken @Hyken]

My 5-step service recovery process to handle all complaints & problems:
1) Acknowledge the problem & thank the customer for bringing it to your attention
2) Apologize for the problem
3) Fix it or discuss the resolution
4) Have an attitude of ownership
5) Act with urgency

[Celcos Africa Ltd @celcos_ltd]

12 Books That Every Leader Should Read: Updated for 2018 https://t.co/UuL6sJqG3Q

[Celcos Africa Ltd @celcos_ltd]

@SportPesa thank you. Do you have an app or a USSD option?

[SportPesa Care @SportPesa_Care]

@celcos_ltd Hello, to register, visit https://t.co/lWOCuZWzcP Read our T&Cs then click “REGISTER" . Fill in the registration form that pops up to complete the online registration. A confirmation code will be sent to your phone via SMS, fill it in to complete the registration. ^TM

[Celcos Africa Ltd @celcos_ltd]

@SportPesa_Care how does one get to register? Please advise

[Celcos Africa Ltd @celcos_ltd]

I wish the #KCPE2018 candidates every success as they take on their exams including my niece Cherise Milla, my friend's son Gathuru. Your first national exam is a milestone, and we encourage you to give it your best shot! It's just you are and know a lot more than is examined.

[Celcos Africa Ltd @celcos_ltd]

ABC - African, Beautiful, Colourful. #NdlovhuYouthChoir

[Celcos Africa Ltd @celcos_ltd]

@Safaricom_Care I am appalled to find digging right at my gate in South 'C' to lay Safcom home fibre cables. My gate can't open coz of debris, with the large gaping hole my car can't pass. I am literally trapped in the house. There was no notification! How do you act like this??

[Shep Hyken @Hyken]

Training should be ongoing – not a one-time thing. Training isn’t something you did. It’s something you do. It doesn’t always have to be a big training session. If you have a weekly meeting, take several minutes to highlight customer service and share a tip.

[ICX Kenya @icx_kenya]

Why attend #AfricaCXConference2018 on 2-3 August @RadissonBlu
Nairobi?
5/8. Connect and network
with passionate customer
experience professionals
from the region

[Celcos Africa Ltd @celcos_ltd]

Quite on point @jumaf3 Customers buy trust!! #AfricaCXConference2018 @icx_kenya https://t.co/QzbTUjqBDc

[Business Watch @Business254_]

Customers don't always buy products. They buy trust. Trust is the invisible currency that most businesses often ignore. @icx_kenya #AfricaCXConference2018

[Celcos Africa Ltd @celcos_ltd]

Spot on!! For business sustainability, the different areas within the business must receive the same strategic priority level - CX is one of those critical areas. Enough examples abound in Kenya that we should learn from - what not to do. https://t.co/Z2ScgsAUbL

[Carolyne Gathuru @CGathuru]

To discuss #SustainingCXExcellence in the boardroom where this kind of conversation must be had, it needs to be positioned at the same level with Finance, HR, Operations and Marketing. There can be no talk about sustainability if the very root of placement is wanting. #ICXChat

[Carolyne Gathuru @CGathuru]

@icx_kenya To see public sector switch on to CX Excellence. This has been ground shifting. That institutions serving citizen have risen and are now not only members of ICX but #SustainingCXExcellence by service to the public with a smile.

[Celcos Africa Ltd @celcos_ltd]

#RaisingCXExcellence @ICXKenya https://t.co/gwjiziUC6C

[Celcos Africa Ltd @celcos_ltd]

#CSWEEK2017 Do you see sustainable results from October Service initiatives? Review and take appropriate action @celcos_ltd @bentaaseto

[Celcos Africa Ltd @celcos_ltd]

#CSWEEK2017 Do you see sustainable results from October Service initiatives? Review and take appropriate action @celcos_ltd @bentaaseto

[Celcos Africa Ltd @celcos_ltd]

Have you booked a table at #CSWeekGalaDinner @celcos_ltd. Register today https://t.co/kbBCatb6Z6

[ICX Kenya @icx_kenya]

#CSWeek2017 Innovation Award winners will be unveiled at the #CSWeekGalaDinner and Innovation Awards Ceremony - Oct 14th. Register today!!

[ICX Kenya @icx_kenya]

Have you been to a red carpet -black tie event lately? Do not miss out on #CSWeekGalaDinner!!! Reserve your table today #CSWeek2017

[ICX Kenya @icx_kenya]

After a #CSWeek2017 filled with color and pomp, we look forward to celebrating its culmination at the #CSWeekGalaDinner. Reserve your table

[Celcos Africa Ltd @celcos_ltd]

Thanks Maureen and @TangazoletuLtd team for wonderful hospitality!! @ICXKenya #CSWEEK2017 #RaisingCXExcellence @bentaaseto https://t.co/80E6Yy76Vl

[Tangazoletu Ltd @TangazoletuLtd]

@bentaaseto 4rm @ICXKenya passed by to appreciate Tangazoletu’s own #customerservice heroes #CSWEEK2017 #RaisingCXExcellence

[Celcos Africa Ltd @celcos_ltd]

Great associations and minds on CX @celcos_ltd @bentaaseto @Joey_Muthengi #CSWEEK2017 #RaisingCXExcellence https://t.co/fsTLAylT4c

[CXM Consulting @CXMConsulting]

Excited being associated @Joey_Muthengi @bentaaseto @ICXKenya @JamesMuiruri_M in @citizentvkenya talking #CSWeek2017 & #RaisingCXExcellence

[Celcos Africa Ltd @celcos_ltd]

Are Kenyan Politicians Giving Citizens the Customer Experience They Deserve? https://t.co/pwjZOfJEw9 via @ICXKenya #CSWEEK2017