Great post. One thing I think becomes critical in a world of agents is a whole class of process & execution data.
Things like “email sent,” “waiting on response,” "1 day to deadline, still no response", exceptions, escalations, approvals. In the real world/in most places, this data is all tribal / isn't recorded anywhere, yet it's required to safely deploy agents.
ERPs and CRMs are systems of record for objects, but not really systems of record for work. It's impractical for ppl to record all this data.
This is especially true in industries where value is created through manual coordination and exception handling rather than clean transactions (which are fertile ground for agents).
@JeanneClst Hi Jeanne, I'm the founder of a former Kima portco (Mandaê, which we exited in sale to Nuvemshop). Raising for a new startup now and wanted to know best way to send over mtl's (my contact used to be Vincent Jacobs). Would love to go on this journey with Kima again!
For my English-speaking friends in São Paulo, my friend and comedian @TheJackieJoyBr is producing a stand-up comedy show. Don't miss it! Get your tix here: https://t.co/Z7aK0B0F0O
@bernardofusato Vdd. “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
@FedexSTi@Giuliano_Mana It’s semantics 😛 - I agree with your points on $MELI, and probably have an even greater appreciation of what they’ve done due to my time at Mandaê (of which MELI was an investor btw). They’re an amazing company with world-class execution
@FedexSTi@Giuliano_Mana What I meant is that the logistics operations itself is a perishable good - the empty space in a truck or van, or the excess capacity of a cross-docking operation during a shift - once it’s gone, you’ll never get it back - but you pay for all of it.
@FedexSTi@Giuliano_Mana In all fairness, many parcel logistics cos these days are relatively asset-light. Challenge is that each route, x-docking shift, etc are perishable goods - unutilized excess capacity is gone forever. Low capex but pseudo-variable costs w/ lots of operating leverage risk
@ankurnagpal Great thread! I'd also add: due to exclusivity clauses, seller has most leverage before the term sheet is signed and loses most of it afterwards. So try to get everything important to you into any TS prior to signing.
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Links - 10/17/2022 [subscribers]
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“Uncertainty can be your friend. I mean, when people are scared they pay less for things. We try to price. We don’t try to time at all.” —Warren Buffett