I mentioned my new comics column for @fnp72Hours, The Long Box, right? Did I mention the Substack where I post the in-between stuff I can't fit in?
I'll be posting pix, interviews, news & more about the regional small press & independent comics scene.
https://t.co/fZlsR0C8mp
Annnnd ... they've done it again and locked him out. Also, reaching anyone @HalifaxBank to try and advocate on my dad's behalf or get help is almost impossible. Even setting up a power of attorney from overseas is almost impossible due to the need for multiple signatories.
@HalifaxBank your overzealous security is really making it almost impossible to help him. He uses a flip phone,for God's sake and you want him to drive to a local branch with his ID to prove it's him.
@HalifaxBank@HalifaxBank One short visit (what, like an hour, max, of your employee's time?) and he can prove to you that he is who he is. I can even facilitate a time. I'll even join over Skype to help.
Come on. Please? Do an old man in the final years of his life a solid.
Hey @HalifaxBank would you please stop placing fraud alerts on my dad's account and locking it down! He's 89, lives alone in deep Cornwall, is barely mobile, can only just use the internet. Life is hard enough for him. I'm in the US and can only visit and help him occasionally
@HalifaxBank Look, @halifaxbank, I know you have these security measures in place to protect customers like my dad but your overzealous security, rather than helping, is causing real harm. I share these pictures to put a face on one person you are affecting.
@HalifaxBank@HalifaxBank So how about a little old-fashioned customer service? Have someone at the St Austell branch (his bank) get out from behind their computer and go visit him? He just doesn't have it in him to spend a couple of hours on the blower answering endless security questions.
@HalifaxBank Oh, and if you need proof it's his account, I have all that information. Know why? Because when he got kicked out of his online account, I'm the one he turned to to get him back in. Now I have to head back to the US on Monday worrying that he'll be unable to access his money.
@HalifaxBank your overzealous security is really making it almost impossible to help him. He uses a flip phone,for God's sake and you want him to drive to a local branch with his ID to prove it's him.
... security measures. (Oh, we've been there and will never get those hours back.) So, as much as I hate to do it, maybe a little public shaming might just get you to help me help him because his life has been hard enough recently.
Whaddaya say?