Charles Lundgren

[Charles Lundgren @cglundgren]

@Delta it’s 2022. What gives with the tiny screens on DL1810?

[Charles Lundgren @cglundgren]

@Delta if I have a $200 ecredit, and use it for a flight that is $150, do I automatically get a new ecredit for the remaining $50 or do I lose that extra $50?

[Charles Lundgren @cglundgren]

@AmericanAir just tried to cancel a ticket and had the absolute rudest customer service supervisor. The supervisor had no intention of acting professional or being helpful during this call. I am completely disgusted.

[Charles Lundgren @cglundgren]

@Delta why devaluing global upgrades for loyal diamonds? Do you not care if we leave for another airline? Why should I stay loyal?

[Charles Lundgren @cglundgren]

@wingstop thanks for the cold soggy fries 🤮

[Charles Lundgren @cglundgren]

@Delta Can you help to verify that my GUC has been applied to my upcoming flight? The agent that did this one, did my previous flight and never attached it.

[Charles Lundgren @cglundgren]

@Delta really disappointed with delta and skyteam. Just flew to AMS and connecting and told I’m not eligible for lounge access during my layover despite being a Diamond. What gives?

[Charles Lundgren @cglundgren]

@Delta how long before a flight do I need to call in and apply for a GUC, even if I’m on the waiting list?

[Charles Lundgren @cglundgren]

@Delta can you help me use a GUC on DL operated flights but KLM tickets?

[Charles Lundgren @cglundgren]

@united Well after an hour on the plane the cabin started to cool. Not sure if I will fly @united again since this didn’t seem to concern staff

[Charles Lundgren @cglundgren]

@united UA 715 has no working AC. What happened to UA standards?

[Charles Lundgren @cglundgren]

@united can you help my change my ff number on a reservation?

[Charles Lundgren @cglundgren]

@Delta I can’t checkin online due delta “not being able to complete bag check at this time” and I’m not checking bags. Can you help?

[Charles Lundgren @cglundgren]

@Delta why do all the Jfk-sea and sea-jfk flights have flat beds except the one red eye sea-jfk? It has standard business class seats. Isn’t that backwards?

[Charles Lundgren @cglundgren]

@Delta Thanks. Can I do it via Twitter once the time comes? Or can I do it at a sky club?

[Charles Lundgren @cglundgren]

@Delta for a same day change for a flight at 10am. Do I need to wait until 12:01am the day of or 24 hours before the flight departure to request a change? I have seen both on your website.

[Charles Lundgren @cglundgren]

@Delta Just wondering how to check in online when this happens?

[Charles Lundgren @cglundgren]

@Delta trying to check in for a flight on the app and it says I don’t have an electronic ticket. Any suggestions?

[Charles Lundgren @cglundgren]

@Avis I mean what if they have no cars at all?

[Charles Lundgren @cglundgren]

@Avis what happens if you can’t honor my reservation due to the car shortage?