Chantal Groenewald

[Chantal Groenewald @chantalg80]

Feedback please?? Still no answer at Call Centre. If people are updated they're less likely to be as frustrated.

[Chantal Groenewald @chantalg80]

@CoE_Call_Centre Elspark no power since yesterday. Please provide feedback. No answer at Call Centre.

[Chantal Groenewald @chantalg80]

@CoE_Call_Centre Any update regarding the Tunney power outage?

[Chantal Groenewald @chantalg80]

@StandardBankZA It's after 11am, my account is still suspended. Call centre agent I just spoke to initially didn't know anything about it, and then advised the matter has been escalated. I don't understand why this hasn't been resolved yet!?

[Chantal Groenewald @chantalg80]

@StandardBankZA You don't need my details. I have called the call centre numerous times. SB is aware of the matter, it's a widespread error. Acknowledge the problem via various channels, and provide updates!! @wendyknowler

[Chantal Groenewald @chantalg80]

@StandardBankZA Literally just being ignored! You have been aware of the situation since Saturday, without any text or social media acknowledgement. Call centre hold times 20-30min +. As per agent, apology messages will be sent once the problem has been resolved?!

[Chantal Groenewald @chantalg80]

@StandardBankZA STILL NOT RESOLVED!!!

[Chantal Groenewald @chantalg80]

@StandardBankZA Please urgently advise status of error regarding revolving credit facilities being suspended on Saturday. There has been absolutely no acknowledgement or resolution. This will affect credit scores negatively!! Call centres are inundated with calls! @wendyknowler

[Chantal Groenewald @chantalg80]

@mylastburner143 @StandardBankZA Quick to send suspension messages, with account reflecting as suspended on the app, but no official communication acknowledging the problem or any resolution. Typical. Absolutely appalling "customer service".

[Chantal Groenewald @chantalg80]

@mylastburner143 @StandardBankZA Encountering the same problem. Absolutely pathetic!! According to call centre, @StandardBankZA is aware of the problem and it's a "technical error on their side"??? "Will be attended to on Monday." Our credit scores will be affected due to their incompetence!!

[Chantal Groenewald @chantalg80]

@CoE_Call_Centre No electricity in Elspark. Loadshedding 2am to 4:30am, not yet restored. Feedback will be appreciated.

[Chantal Groenewald @chantalg80]

Elspark electricity still off. Loadshedding was from 2am to 4:30am. Feedback please.

[Chantal Groenewald @chantalg80]

@Clicks_SA I can read and saw as much on the website, so don't patronize me with responding with the same info. My question was how the tickets, which were only meant to open at noon today, were sold out prior to the opening of said time. Don't waste my time with a regurgitated response.

[Chantal Groenewald @chantalg80]

@CoE_Call_Centre Yet again, no update regarding Elspark. Electricity off since approx 13:15 yesterday 29 Jan. Feedback would be appreciated to alleviate frustration, but just no communication. "Crickets chirping in the background..."

[Chantal Groenewald @chantalg80]

@1life_insurance @wendyknowler Your "relevant department" is NOT interested in assisting. Stop wasting my time with your automated responses.

[Chantal Groenewald @chantalg80]

@1life_insurance @wendyknowler Please explain how a 35% annual increase can be justified for a mere 4% increase in benefits as your call center is unable to do so? Long term client of 10+ years, no previous claims, and no change in circumstances.

[Chantal Groenewald @chantalg80]

@1life_insurance @wendyknowler 2. Please tell me how a 35% increase is aligned to inflation??
3. Your "Resolutions Officer" title/position needs an update. Definitely far from that!

[Chantal Groenewald @chantalg80]

@1life_insurance @wendyknowler 1. Feedback: "... it is sometimes necessary to align premium increases to the current inflationary environment. The review completed on your policy is therefore valid and compulsory." "... we strive to uphold honesty, integrity, and fair treatment with every encounter..."

[Chantal Groenewald @chantalg80]

@1life_insurance @wendyknowler DM sent.