@hotelsdotcom also i don't know what's worse, being stranded in a hotel lobby whose reservation https://t.co/rmxZqjakOR confirmed and double charged you for OR your hold music: a constant loop of the black eyed peas and sheryl crow. for hours. wtf did i do to deserve this
@hotelsdotcom yo is it a regular thing for you guys to double charge people when you fuck their reservations up & have to relocate them to a new hotel? currently being charged in full for 2 hotels (only stayed in 1), plus can't get a hold of anyone via phone w/o waiting HOURS