Charles Newbery

I'm an editor, reporter and writer with a MA in creative writing. My expertise is business, energy and finance in Latin America. I think for myself.

[Charles Newbery @charlesnewbery]

@StarbucksAr Starbucks Argentina me cobró dos veces para la misma compra el 24/4/2024 porque el cajero no sabía como usar la caja. Hice el reclamo el mismo día (Caso #243044). Todavia no hubo respuesta.

[Charles Newbery @charlesnewbery]

@AmericanAir @jishtwit I have a similar problem. You have not responded to my DM.

[Charles Newbery @charlesnewbery]

@AmericanAir my daughter’s flights (two) have been canceled. I sent a DM six hours ago, but you have not responded. Your chat bot agent told us to come to the airport. Nobody is here. How are you going to resolve this?

[Charles Newbery @charlesnewbery]

@AmericanAir The sky's the limit, except when you cancel my flight and refuse to book me on another in a timely manner as required by airline regulations.

[Charles Newbery @charlesnewbery]

@AmericanAir @chicago_sunrise I sent a DM 1 hour ago for my issue. but I have had no response yet. I think your response above is an AI bot-thingy, not real customer service.

[Charles Newbery @charlesnewbery]

@AmericanAir @SenLouiseLucas I sent a DM for my issue. Nobody has responded. Anybody out there?

[Charles Newbery @charlesnewbery]

@AmericanAir my daughter has been trying to get in contact for more than six hours. You canceled two of her flights and have made it impossible to find a new flight. How can we get in touch?

[Charles Newbery @charlesnewbery]

@AmericanAir my daughter’s flight was canceled today and then tomorrow. Customer service is not picking up the phone—after more than six hours of trying. And we keep getting cut off. How can we get this resolved?

[Charles Newbery @charlesnewbery]

Argentina prepares to vote as Milei challenges status quo https://t.co/uxTjEWjtlR

[Charles Newbery @charlesnewbery]

Exclusive: Paraguay's president sets out investment agenda   https://t.co/IKJqkDdEsz

[Charles Newbery @charlesnewbery]

@holafly_com Yes, but can you handle the customer service? I've been waiting for a day for a response.

[Charles Newbery @charlesnewbery]

@holafly_help I've been having a problem setting up my second e-sim with Holafly. The first was easy. The second appears not to work at all. I'm only getting 3G. Nobody has responded to my requests for help via WhatsApp or messenger. Are you still in business?

[Charles Newbery @charlesnewbery]

@Baker1Herb @holafly_help Same here.

[Charles Newbery @charlesnewbery]

@holafly_com I've been having a problem setting up my second e-sim with Holafly. The first was easy. The second appears not to work at all. I'm only getting 3G. Nobody has responded to my requests for help via WhatsApp or messenger. Are you still in business?

[Charles Newbery @charlesnewbery]

#LatinFinance's new issue is out! We explore how Latin American borrowers will reckon with the end of easy money. How long will this shock last? A year or so? Maybe longer, some say. https://t.co/ND8ezBLnj3

[Charles Newbery @charlesnewbery]

@lufthansa I’m still waiting. The lack of a contact number is not well aligned with Lufthansa’s social and product responsibility targets. Nor is the failure to respond in a timely manner to my requests. As your company states, its aim is to “provide its passengers with perfect service.”

[Charles Newbery @charlesnewbery]

@lufthansa It’s been six weeks. How long does it take? Six months, six years?

[Charles Newbery @charlesnewbery]

@lufthansa @Lufthansa_DE
It’s been more than a month since Lufthansa lost our luggage. We’ve heard nothing back from them but a generic email, a sign of how poor Lufthansa’s has become. It’s unacceptable.

[Charles Newbery @charlesnewbery]

@pseguros No me llamaron nunca.

[Charles Newbery @charlesnewbery]

@pseguros tiene que mejorar su servicio de asistencia a motoristas. Hace 10 horas que estoy esperando una grúa de SOS en la ruta. Y mi cuota sigue aumentando. Tiempo para buscar otra aseguradora.

[Charles Newbery @charlesnewbery]

@pseguros Hola, traté de enviar un direct message, pero el BOT me responde sin opción para darles mi teléfono o DNI. Hay otra manera?

[Charles Newbery @charlesnewbery]

@pseguros No me llamaron nunca.