Chas Kielt

Product Marketing | Integrated Marketing | Customer Engagement

[Pyramid Analytics @PyramidAnalytic]

According to BARC: “Compared to other vendors in the survey, Pyramid customers are especially likely to be able to reduce costs, improve customer satisfaction and improve operational efficiency."
#decisionintelligence #pyramidanalytics

Read more: https://t.co/sSlK9VeiER

[Chas Kielt @chaskielt]

#BoycottFaroeIslands

[Chas Kielt @chaskielt]

No more #FaroeIslands salmon for me. https://t.co/Tw0QGyhuhC

[Chas Kielt @chaskielt]

I just called @JetBlue to ask if I person can buy 2 seats so I have an empty middle. The estimated wait time is...191 minutes. That's 3 hours, 11 minutes. #customerservicefail

[Chas Kielt @chaskielt]

@CameronNewton - Shop local for your hats, QB1. Check out @salmagundi_hats in JP. BTW, been a fan since you started w/ the @Panthers

[Chas Kielt @chaskielt]

@PapaGinos - Ordered a pizza online from your Hyde Park store at 715 pm. Delivery scheduled at 815 pm. Now 853 pm and no pizza. Store closed at 8 pm order 8576162. Refund my money

[Chas Kielt @chaskielt]

@Fly_Norwegian are thieves. Give us our refunds now! https://t.co/f9eKa88hE5 #norwegianair

[Chas Kielt @chaskielt]

@sTeamTraen @Fly_Norwegian Exactly right, Nick. It's a standoff. And they're leveraging our money during bankruptcy restructuring. I filed a dispute w/ my credit card company. May not help. But can't hurt

[Chas Kielt @chaskielt]

@FT: @Fly_Norwegian says aircraft likely to remain grounded until 2021. Sorry to hear. Now refund fares charged for canceled flights. Your social channels are ablaze w/ unhappy, ignored customers https://t.co/xyKsB3Nh1h

[Chas Kielt @chaskielt]

@flynorwegian https://t.co/ejsuhCQEaX

[Chas Kielt @chaskielt]

@marty_walsh - Why were snow plows / salt trucks loudly working my Hyde Park 'hood all night? Nothing stuck. Waste of taxpayer $ Fix our lousy roads instead

[Chas Kielt @chaskielt]

@rwang0 And maybe "bro hugs" will go away

[Chas Kielt @chaskielt]

@Fly_Norwegian - Glad you *finally* changed your rebooking policy due to #COVID19. I was forced to rebook on Mar 6 or lose 3 Premium tix. Are you going to refund my $900 fee ($300/ticket)? #airlinenews #airlines

[Chas Kielt @chaskielt]

@crosenst @JetBlue JBU 603 from BOS - PHX left 4 hours late. No explanation. No apology. No compensation #jetbluefail

[Chas Kielt @chaskielt]

@JetBlue @CarmenSandiegOh Not really. I take pride in punctuality and accountability

[Chas Kielt @chaskielt]

Hey @JetBlue - My 18 yo son is waiting for flight 603 from BOS - PHX to depart. 3 HOURS LATE! At what point dont you admit failure and let passengers off the hook?

[Chas Kielt @chaskielt]

My @Fly_Norwegian saga went from bad to worse. Told the change fee was $150/ticket for 3 tickets. Turns out that's per ticket EACH WAY. $900 total. Q: Do I spend more w/ this #airline which clearly doesn't care about passenger health? Or lose US$3.3K?

[Chas Kielt @chaskielt]

@seanrieber @Fly_Norwegian Absolutely. I'd add to that, don't sell useless flight insurance. I asked only for a credit toward future travel, not a refund. Now I must scramble to book something by 8 p.m. ET today or lose ~$3,300. #coronavirus @fly_norwegian #fail

[Chas Kielt @chaskielt]

@seanrieber @Fly_Norwegian Unbelievably tone deaf company. They can't possibly be as dense as they seem. Covid-19 is no joke

[Chas Kielt @chaskielt]

Ugh, @JetBlue. Message should read "servers are being wonky again," not "right now."