@virginmedia I'm not at all surprised by your response though - it is what I have come to expect from VM over the last few weeks. Dismissive, patronising & uncaring (2 of 2).
@virginmedia You can't appreciate my frustration at all because you haven't had to put up with what I've experienced. I am aware of your code of practice, which is why I asked the question I did (1 of 2).
@virginmedia I want to outline the entire thing - dates, times, people I spoke to, etc. - on email. I don't want it going into a black hole of phone calls or a postal letter. I have had enough stress & frustration over the past 3 weeks (2 of 2).
@virginmedia That is ridiculous. My complaint is in relation to the appalling service I have experienced over the last 3 weeks. After 2 failed engineer visits, I have fixed the problem myself (1 of 2).
@virginmedia I want to make a formal complaint by email. I don't want to do it over the phone, by webchat or by post (it's not the 1800s). Please DM me an email address. Thank you.
@virginmedia I'm sorry but 30 May isn't a 'fix time', it's a joke. I've been a customer for 12 years & you're leaving me no choice but to cancel my contract.
@virginmedia I was getting speeds of 110 meg before I upgraded my package & was sent a new Hub. The minute I plugged the Hub in, my speed has dropped to under 5 meg - & that is when it is working at all. It drops out constantly. It is absolutely not a coincidence!
@virginmedia They are telling me it is a 'utilisation issue' in my area which won't be fixed until 30 May, which is a lie. No one else in my area is complaining about having any issues on social media.
@virginmedia@TheRegister Have you heard of this? @virginmedia have just been told that I have a fault in my area that won't be fixed until 30 MAY!!! But the service status on the website says 'No known issues'. I am utterly disgusted.
@virginmedia I have just been told that I have a fault in my area that won't be fixed until 30 MAY!!! But the service status on the website says 'No known issues'. I am utterly disgusted.