Chess.com Support

The official support on Twitter. We're here to help! Visit our Member Support Center for FAQs. Contact our team at

[Chess.com Support @chesscomsupport]

Need to get in touch with our Support Team? Here's how!

The "Help" button in the bottom left corner of the site will pull up a chat box where you can ask questions and get in touch with an agent.

[Chess.com Support @chesscomsupport]

For more information about our efforts, check out this blog: https://t.co/ULpbrhgyWN

[Chess.com Support @chesscomsupport]

Here are the Fair Play numbers from September!

[Chess.com Support @chesscomsupport]

@badwaltirath @chesscom Hi! I'm very sorry you received this message. This behavior is not acceptable on our platform. We have banned the account. If you see anything else, please feel welcome to report!

[Chess.com Support @chesscomsupport]

@LuckyA148 @chesscom Hi! I'm very sorry you received this message. We have warned the user against this and muted their account. If you see anything else, please feel welcome to report or reach out.

[Chess.com Support @chesscomsupport]

@dcylansong @chesscom_tr @chesscom Hi! I'm very sorry you received this message. This behavior is not acceptable. We have taken action and muted the account. If you see anything else, please feel welcome to report or reach out.

[Chess.com Support @chesscomsupport]

@googlesuperbug @chesscom Check out this article to make sure you aren't disconnecting due to lag or other issues. https://t.co/mJ282OG7F9

[Chess.com Support @chesscomsupport]

@hh46755 @chesscom @GreenPawns @chesscom_in Hi! If you believe an opponent may be cheating, please report them. Reports help our team catch bad actors.

[Chess.com Support @chesscomsupport]

@Abseksays Hi! It looks like your account was closed for a Fair Play violation, you should have received an email with the options to regain access to the site if you didn´t, please reach out to https://t.co/F2b5hhuMrb and one of our experts will help you out!

[Chess.com Support @chesscomsupport]

@friezasama8287 Hi! You should be able to send us a DM. You might have to follow us first.

[Chess.com Support @chesscomsupport]

@DNgenuity48883 Hi! Happy to help! Do you have a screenshot of this?

[Chess.com Support @chesscomsupport]

@Akash67263991 @chesscom Hey! Not a glitch, this is a legal move called "en passant!" https://t.co/Kl9NfxCmoh

[Chess.com Support @chesscomsupport]

@NomisHipHop @chesscom Hi! I'm very sorry you received these messages. This behavior is not acceptable. We have muted this account. If you see anything else, please feel welcome to report!

[Chess.com Support @chesscomsupport]

@Amoix462569 @chesscom @ChessbaseIndia Hi! Please feel welcome to send us a DM with more information about this case. We'll be happy to help.

[Chess.com Support @chesscomsupport]

@Amoix462569 Hi! We have reviewed this case and given our warnings for chat abuse. If you see anything else, please report.

[Chess.com Support @chesscomsupport]

@mrbeanx05 Hi! What is your username?

[Chess.com Support @chesscomsupport]

Need to get in touch with our Support Team? Here's how!

The "Help" button in the bottom left corner of the site will pull up a chat box where you can ask questions and get in touch with an agent.

[Chess.com Support @chesscomsupport]

@Mounirsroom @chesscom_in Hi! I'm very sorry you received these messages. This behavior is not acceptable. We have muted the user's account. If you see anything else, please feel welcome to report.

[Chess.com Support @chesscomsupport]

@aj_geo_analysis @chesscom Hi! Is this when you put your phone in mute/silent mode? Please feel welcome to send us a DM with more information about your specific device. I'll make sure our team sees this.

[Chess.com Support @chesscomsupport]

@byrecycles3009 @chesscom Hi! If you believe your account was closed in error, then please go to https://t.co/7YpKE5hFQH to submit an appeal. This will have our team take another look at the account.

[Chess.com Support @chesscomsupport]

@AayushS64917974 @chesscom Hi! Check and see if there are any pending updates for the app. If not, try giving it a reinstall. Are you using any VPNs while accessing the app?