@Lowes Oviedo FL w/ another awful customer experience - lost online XMas order AFTER it arrived in store 4 pickup. Went in 4 times after emails said order was ready. Just got another one saying they’d cancel it if not picked up today. Wtg store #1140! #CustomerService#fail
Worst #CustomerExperience ever with @Target - Ordered Contact lenses, I call after 30d, they'd cancelled my order w/o telling me. Re-ordered. 2wks later, still no word. I called & cancelled. A week later they charge my card for $270. Now on hold for 25min. #CustomerService#fail
@officedepot Better late than never? @OfficeDepot is the most tone-deaf organization I've seen so far in this COVID-19 mess. Still sending tired ads for pens & paper + scolding us via email for not spending enough to keep our loyalty rewards "status". Thoughtful competitors are way ahead.
@avis Bad service starts with a company placing their needs ahead of those of their customers. Creating barriers to communication make it nearly impossible to correct your mistakes - creating a spiral or bad #CustomerExperience
BREAKING: Alex Stamos, Facebook’s chief information security officer, will be the first high-ranking employee to leave since controversy erupted over disinformation on its site. His departure is a sign of heightened leadership tensions at the company. https://t.co/3a9vFG31io