Another example is Drinkprime AI - their AI only works between 9 AM to 7 PM - they are the best in getting rest and only raising tickets where you are the customer try to explain - but it will give only 3 options to choose from !
With the invent of Ai companies promise to solve consumer problems faster, cheaper and efficiently. however , it has now become a major source of customer dissatisfaction if not implemented and tested properly.
Use customer service of @PaytmBusiness for voice AI and you will be
Respond - perfect recipe for disaster in customer service .
They will blow up your config coz they try to resolve the issue without even talking to you and without understanding your core issue !
Chat with AI !! So now you need to first talk to AI in the hopes of getting resolution but instead you will be forever to chat with AI which will only raise tickets.
Combined with inefficient and foolish support agent working at the back end who themselves donโt know what to