Ching-Har Wong

Independent Chief Digital & Marketing Officer. Interim and advisory support for dynamic businesses

[Ching-Har Wong @chingharwong]

@parcelforce I have a missing parcel and no-one answers your 'support' line number. What do I do

[Ching-Har Wong @chingharwong]

@HSBC_HK why is the name of your whatsapp business account spelt incorrectly?

[Ching-Har Wong @chingharwong]

@HMRCcustomers Face it, I am not going to get anywhere. I am banging my head against a brick wall. I will escalate to the most senior person I can find on Linkedin

[Ching-Har Wong @chingharwong]

@HMRCcustomers I reported that I could not log into my personal tax account 3 weeks ago. Short story is that my problem is still unresolved and after raising a complaint, was told that a manager would call me on 2 occasions. I have not yet had a call. I can quote a case number

[Ching-Har Wong @chingharwong]

@HMRCcustomers You are not listening or understanding me. I have already been liaising with the online services team and they have referred me to the digital team (fir the 2nd time). The digital team meanwhile have gone radio silent.

[Ching-Har Wong @chingharwong]

@HMRCcustomers Are the technical support teams different to the online help desk and digital services team? Would be good to get some concrete actions I can take to get my issue resolved

[Ching-Har Wong @chingharwong]

@HMRCcustomers Sorry, it’s a 6 digit code, not 4

[Ching-Har Wong @chingharwong]

@HMRCcustomers I would still like a named contact that I can reach out to

[Ching-Har Wong @chingharwong]

@HMRCcustomers I also raised another complaint yesterday due to non follow up and have a reference number

[Ching-Har Wong @chingharwong]

@HMRCcustomers I have a case number if you can take a look at the notes

[Ching-Har Wong @chingharwong]

@HMRCcustomers After I input the 4 digit access code, I always get error message “Sorry there is a problem with this service” - see attached. I don’t think your teams know how to resolve it hence I am being passed back and forth the online and digital teams

[Ching-Har Wong @chingharwong]

@HMRCcustomers I have never been able to log in. I need access to Gateway to manage my tax and pensions. Who can I speak to? Please provide a name, not a phone number or online form to fill

[Ching-Har Wong @chingharwong]

@hayneedle I am getting an email every day and the unsubscribe link does not work. How can I get these emails to stop?

[Ching-Har Wong @chingharwong]

@AtlanticaGroup I am trying to cancel my booking for 27 Oct - 1 Nov at Miramare in Cyprus and emailed yesterday but have not had a response. Can you confirm the cancellation and return of my deposit?

[Ching-Har Wong @chingharwong]

@HarveyNicholsCS This happens every year. You'd think by now that your business would learn to resource properly to meet the demand that you KNOW will come at this time of year. Terrible customer experience.

[Ching-Har Wong @chingharwong]

@LibertyLondon The website is down...

[Ching-Har Wong @chingharwong]

@santanderukhelp what address do I use for sort code 09-01-28. Why isn't this info on your website??

[Ching-Har Wong @chingharwong]

@DPD_UK I received a card with a "we'll be back tomorrow with your parcel" message yesterday, and no-one came back today

[Ching-Har Wong @chingharwong]

@dangilbertppc Hi, I'm VP Marketing at Tech Will Save Us. I'm looking for a PPC/paid social agency and Brainlabs was recommended to me. Can you give me a name and number for someone to contact?

[Ching-Har Wong @chingharwong]

@Photofeeler how do you delete an account or photos?