chinthaka

Tech enthusiast & open-source advocate, foodie, devoted dad, and purveyor of fun – infusing daily life with fun and laughter

[chinthaka @chinthaka]

@sanjiva @wso2 Congratulations ! Love to see a company I have worked for and we all are proud of going to v2 through an acquisition. A SL company achieving $100m ARR with a heavy SL foundation is amazing. And congrats to my colleagues in WSO2 as well.

[chinthaka @chinthaka]

@sanjiva @nomadic_sanjee Visited SL in Dec/Jan & didn't observe notable changes, despite living abroad. The fact that people are thin doesn’t mean they are not eating. And, needless to say a typical SL is thinner than a European.

[chinthaka @chinthaka]

@BilalEksiTHY @TurkishAirlines @TK_HelpDesk ... if your system did work properly and your feedback team responded with a proper answer in time.

[chinthaka @chinthaka]

@BilalEksiTHY @TurkishAirlines @TK_HelpDesk I've been patiently waiting for a resolution to my Miles&Smiles upgrade issue, first reported months ago. Despite reaching out through various channels, I'm disheartened by the lack of response.

[chinthaka @chinthaka]

@TurkishAirlines Attempting to upgrade my flight class with Miles&Smiles miles but hit a snag - it's asking me to contact my bank? Confused about the bank's role in a miles upgrade. Reported this via feedback and called support, but months later, still no solution. Can you help?

[chinthaka @chinthaka]

@BilalEksiTHY @TurkishAirlines @TK_HelpDesk @TK_HelpDesk @TurkishAirlines @BilalEksiTHY your customer feedback team got back to me but now with a different offer (SFO to IST). I cannot afford or want that. Can I please get back to the original IST - ZCH and ZCH - IST biz class offer. I would have done this myself earlier.

[chinthaka @chinthaka]

@TK_HelpDesk Thanks. The new feedback I created was a response to them saying the offer is no longer available. But if they acted on the feedback in December itself when I first reached out, we would have been able to do it. I hope you understand the frustration

[chinthaka @chinthaka]

@TK_HelpDesk thanks for looking into and after weeks, finally, someone responded, and now they are saying they can't do it since the previous upgrade offer is no longer available. I have been trying to resolve this since December 14th and I wish they looked into this in December itself :(

[chinthaka @chinthaka]

... and effectively. I remain hopeful for a resolution and a better experience moving forward. #CustomerService #MilesAndSmiles #TurkishAirlines

[chinthaka @chinthaka]

.... It's perplexing to involve my bank in a miles upgrade process, even more so when my attempts to seek clarification have gone unanswered for weeks. As a loyal customer, my expectation from an airline that prides itself on excellence is for issues to be handled promptly

[chinthaka @chinthaka]

@TurkishAirlines and @TK_HelpDesk I sent a message and even opened a feedback ticket on Feb 5th. Still no response. Really disappointed by the customer service so far.

[chinthaka @chinthaka]

@TurkishAirlines Attempting to upgrade my flight class with Miles&Smiles miles but hit a snag - it's asking me to contact my bank? Confused about the bank's role in a miles upgrade. Reported this via feedback and called support, but months later, still no solution. Can you help?

[chinthaka @chinthaka]

@TK_HelpDesk @TurkishAirlines Sent the DM

[chinthaka @chinthaka]

the latest case number is TK-10305036. The answers I', getting from customer support or the feedback system are irrelevant or not make any sense

[chinthaka @chinthaka]

@SutterHealth your mobile app shows the JavaScript code instead of the options. I guess nobody tested/checked after the deployment 🥳

[chinthaka @chinthaka]

@afkham_azeez These stats can easily be manipulated. It has been done everywhere in the world. Unless there is a way to prove or disprove these numbers, one should be careful to not jump into conclusions

[chinthaka @chinthaka]

More details on the outage yesterday, if you are interested https://t.co/bPeHZIElsa

[chinthaka @chinthaka]

@nuuuwan I really don't understand the point of the https://t.co/b8IbLzSjT4 tweet. Both countries don't have gender or racial equality, period! People try to highlight these when the reality is far away from the practice.

[chinthaka @chinthaka]

@TMobileHelp @JohnLegere this is the complete incident @TMobile

[chinthaka @chinthaka]

@TMobile is telling me they can't find whats in the package they received with my trade-in device, hence can not apply $500 credit. I can't believe a company this big, looking for good customer satisfaction can work like this cc @JohnLegere. I would never trust t-mobile like this

[chinthaka @chinthaka]

@TMobileHelp @JohnLegere Since t-mobile could be recording conversations for quality assurance purposes, this could be an awesome opportunity to go back and check those tapes to see what happened in the first place, before this trade-in

[chinthaka @chinthaka]

@TMobileHelp @JohnLegere I think “all” the options you mentioned boils down to opening a claim with UPS which is ridiculous in my opinion for a package that got delivered
This also boils down to the integrity of the t-mobile agents we talk to since it seems like things promised were not kept repeatedly