Chloe Symons

Senior Marketing Exec. Cardiff University Graduate. 👩🏼‍🎓 All views are my own.

[Chloe Symons @chlosym]

@Nixon_Now I’ve had to return a faulty watch & have been speaking with your CS team. I was told on Friday you can’t send me a replacement as it’s out of stock & I’ve had no updates since. I would just like a refund now please, but I can’t get a reply from your team. Can you help?

[Chloe Symons @chlosym]

Another parcel with #Evri due for delivery, already 2 days late. Update at 11:48 ‘out for delivery’, update at 12:03 ‘Delivery delayed will update when more information is available’. Absolutely awful service.

[Chloe Symons @chlosym]

Such bad service from #Evri had to rearrange collection of a return 5 times now & still no sign of when they will collect. Driver came last Friday @ start of his round & said he didn’t have room for it but would come back on Saturday. Still waiting… 😖

[Chloe Symons @chlosym]

@Torbay_Council Hi James, is that the case even if i have had to fill out an application form? I was told my original application was fine and i was due to be paid on 10/6 then got an email on that day to say my form was incomplete. Now I’ve resubmitted how long will the wait be till payment?

[Chloe Symons @chlosym]

@Torbay_Council i need to complete stage 2 of your energy rebate form but the webpage doesn’t seem to be working and has been down since Friday. Can you help please?

[Chloe Symons @chlosym]

@Torbay_Council The council tax energy rebate

[Chloe Symons @chlosym]

@ArgosHelpers Hi, you still haven’t got back to me in DMs. My items broke within a month of ordering. Twice now you’ve booked a return and the courier hasn’t showed up. I need to return the items and get a refund.

[Chloe Symons @chlosym]

@ArgosHelpers my item is faulty & you processed a refund on 30.5.22 but it’s not arrived in my bank. You were also meant to collect the faulty item but your courier never showed up on 31.5.22. Order no: 1509539847 can you please process my refund ASAP? Not happy with the service.

[Chloe Symons @chlosym]

@ArgosHelpers Your DM is a robot. I’m sick of talking to Argos robots. Please can you have a human actually read and respond to me?!

[Chloe Symons @chlosym]

@ArgosHelpers Hi, your courier didn’t arrive AGAIN to pick up my faulty lamps. I’ve been waiting over 2 weeks now and just want my refund!

[Chloe Symons @chlosym]

@Torbay_Council Stage 2 of your form hasn’t been working since Friday. How can I complete my claim?

[Chloe Symons @chlosym]

@BritishGasHelp I’ve sent you a DM. Thank you 🙂

[Chloe Symons @chlosym]

@BritishGasHelp Hi, we’re moving home on 8th April & I’m looking to take out gas&electric with you. I got a quote but it wants to charge our first bill to us on 1st April - one week before we move in. How can i change the start date on the contract?

[Chloe Symons @chlosym]

@BritishGasHelp Also, to confirm we’ll be new customers so setting up a new account

[Chloe Symons @chlosym]

@BritishGasHelp Hi Caitlin, i haven’t set up the account yet as I wasn’t sure the best way to set it up - given that i want the billing date to be the 1st each month, but it wanted to charge the first bill one week before we move in on 8th April. How do you suggest i set up the account?

[Chloe Symons @chlosym]

@HSBC_UK on hold for over an hour now! Waiting to speak to someone about our business account as i sent in a new mandate in November & have had no update. Such bad service. All i want is to remove a director’s name from the account & I’ve had no update from the bank weeks.

[Chloe Symons @chlosym]

@AXS_UK Great, thanks for the quick reply 😊

[Chloe Symons @chlosym]

@AXS_UK hello, i had an email saying ill get an automatic refund as The Weeknd gig is cancelled next year. I’ve not had the refund through yet, can you let me know when it will be processed please?