aparna sanaka

[aparna sanaka @chocodeal]

Harrowing & predatory experience with @AirFrance ground staff at Mumbai BOM (Aug 9, 10 PM). Premium Economy pax forced into a ₹27K+ “excess baggage" trap!

Staff secretly took my cabin trolley to a "holding area" while I paid, without telling me it was being barred from the cabin. No receipt was shared voluntarily at the counter. At the gate, agent Salim refused a physical printout until I strictly insisted.

Worse: I was forced to board a long-haul flight to Washington DC holding a loose, unprotected laptop in my bare hands because they refused to let me rearrange my items. Complete breach of safety protocols and passenger rights. Case filed. Demanded a full refund and internal audit. #PassengerRights #AirFrance #AviationSafety #CustomerServiceJobs

[aparna sanaka @chocodeal]

@AppleCard there are no trained personnel, if by a card is blocked, you need to ensure to see if the restriction is lifted that the card STILL works!!! I was in dire situation with zero access to the card/customer service! Unacceptable and darn Poor service!

[aparna sanaka @chocodeal]

@AppleCard pls don’t falsely advertise that you are available 24/7! I was on hold for over 2 hrs n it was an emergency!

[aparna sanaka @chocodeal]

Join me at Washington User Experience Meetup Group https://t.co/RQtod0lJq7

[aparna sanaka @chocodeal]

@Groupon
I am shocked that there is no way of reaching you or the merchant!!! I am extremely disappointed in purchasing the groupon for this merchant "CozyMaid" (Order#1482594649). They have proved to be absolutely unreliable - canceled on me twice! No way to contact them!

[aparna sanaka @chocodeal]

Check this out! Join https://t.co/vHYL9CEBhp and mentor budding UX folk globally! https://t.co/Y4Uyf7E4vU

[aparna sanaka @chocodeal]

Get mentored by APARNA SANAKA on ADPList https://t.co/ysjiH38t7C #adplist #adplistmentorship

[aparna sanaka @chocodeal]

I registered for Unlocked 101. Check it out here https://t.co/fBuoQ0IYUL

[aparna sanaka @chocodeal]

@morville Ugh!

[aparna sanaka @chocodeal]

@ChipotleTweets Nothing helped! No response whatsoever!!! Restaurant also won’t respond! I lost my money thanks to the sad app!!! I need my refund!

[aparna sanaka @chocodeal]

@ChipotleTweets there is no way to cancel an order on the app!!! The restaurant does not know either! How does this work? Basics are difficult to manage!

[aparna sanaka @chocodeal]

@ChipotleTweets Thanks but nothing can be resolved immediately :(

[aparna sanaka @chocodeal]

@narendramodi @anandmahindra Yup, every single Indian not just those in India...we are with you..

[aparna sanaka @chocodeal]

@narendramodi Waiting with bated breath...in DC

[Luke Wroblewski @LukeW]

how things "look" in a user interface isn't just aesthetic preference. it impacts how they are or aren't used.
5 examples below:

[aparna sanaka @chocodeal]

“Killfie - when you die while taking a selfie! That’s the only time both body and photo are uploaded to the cloud!!”
Hasan Minhaj rocks;))

[aparna sanaka @chocodeal]

10 Things That Require ZERO Talent https://t.co/xYB429aj8c